Tamra Marcum
Maryville,Tennessee
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Teacher
Ball Camp Baptist Church
Knoxville, TN
10.2023 - Current
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Assisted in the assessment of each student's abilities, tailoring instruction to meet individual needs and learning styles.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
Paraprofessional/ Substitute Teacher
North Middle School
Lenoir City, TN
08.2021 - 05.2024
- Collaborated with faculty and educational specialists to discuss program improvements.
- Recorded data on classroom functions.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Sales Associate
Sally's Beauty Supply
Knoxville, TN
03.2019 - 03.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Michaels Arts and Crafts
Knoxville, TN
08.2017 - 03.2019
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Cosmetology License -
Douglas J Aveda Institute
Knoxville, TN07-2020
High School Diploma -
Farragut High School
Knoxville, TN05-2019
Skills
- Community involvement
- Effective Communication Skills
- Verbal Communication Skills
- Customer Complaint Management
- Effective Communication Skills
- Support case resolution
References
References available upon request.
Timeline
Teacher
Ball Camp Baptist Church
10.2023 - Current
Paraprofessional/ Substitute Teacher
North Middle School
08.2021 - 05.2024
Sales Associate
Sally's Beauty Supply
03.2019 - 03.2021
Sales Associate
Michaels Arts and Crafts
08.2017 - 03.2019
Cosmetology License -
Douglas J Aveda Institute
High School Diploma -
Farragut High School
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