First and most important Jesus Christ
Tamra Miller
Cove,AR
Summary
A highly trained professional in management, customer service, sales, and office management. Eager to learn and further my training in other opportunities for careers.
Overview
2
2
years of professional experience
Work History
Restaurant Co-Manager
Wendy's
05.2024 - 08.2024
- Optimized floor plans for maximum guest capacity while maintaining a comfortable dining atmosphere.
- Collaborated with the executive chef to develop seasonal menus that balanced visual appeal, taste, quality ingredients, and profit margins.
- Established a solid reputation within the community through consistent participation in local events and partnerships with neighboring businesses.
- Implemented policies and procedures that maintained high standards in all aspects of the restaurant''s operation.
- Led daily pre-shift meetings to review specials and communicate expectations while recognizing outstanding employee performance.
- Regularly monitored and maintained equipment to ensure proper functionality, adhering to manufacturer specifications and industry safety standards.
- Managed financial operations, including budgeting, forecasting, cost control measures, and financial reporting to ensure profitability.
- Analyzed guest feedback data to pinpoint areas where improvements could be made leading to tangible enhancements in overall satisfaction scores.
- Boosted sales with innovative menu offerings and attention-grabbing marketing campaigns.
- Effectively resolved conflicts between employees or guests by employing strong interpersonal skills and problem-solving techniques.
- Created a positive work environment by fostering teamwork and open communication among staff members.
- Improved customer satisfaction by implementing new service strategies and training staff on best practices.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing accordingly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Representative
Wal-Mart Supercenter
09.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Asset Protection Associate
Wal-Mart Supercenter
09.2023 - 05.2024
- Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
- Streamlined surveillance operations, ensuring comprehensive coverage of high-risk areas.
- Leveraged analytics to identify patterns in theft and fraud, enabling proactive measures to deter such activities.
- Enhanced customer trust by promptly addressing their concerns related to security and safety.
- Collaborated with store management to align security measures with overall business objectives.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
Hotel Front Desk Clerk
Sun Country Inn
06.2022 - 08.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Collected room deposits, fees, and payments.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Van-Cove High School
Cove, Ar 05.2001 -
Skills
Effective Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementFlexible work hoursCompany CultureWork-life balanceWork from home optionQuote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Interests
Family
Church
Music
Timeline
Restaurant Co-Manager
Wendy's
05.2024 - 08.2024
Customer Service Representative
Wal-Mart Supercenter
09.2023 - 05.2024
Asset Protection Associate
Wal-Mart Supercenter
09.2023 - 05.2024
Hotel Front Desk Clerk
Sun Country Inn
06.2022 - 08.2023
High School Diploma -
Van-Cove High School
05.2001 -
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