First and most important Jesus Christ
Tamra Miller
Cove,AR
Summary
A highly trained professional in management, customer service, sales, and office management. Eager to learn and further my training in other opportunities for careers.
Overview
2
2
years of professional experience
Work History
Restaurant Co-Manager
Wendy's
05.2024 - 08.2024
- Optimized floor plans for maximum guest capacity while maintaining a comfortable dining atmosphere.
- Collaborated with the executive chef to develop seasonal menus that balanced visual appeal, taste, quality ingredients, and profit margins.
- Established a solid reputation within the community through consistent participation in local events and partnerships with neighboring businesses.
- Implemented policies and procedures that maintained high standards in all aspects of the restaurant''s operation.
- Led daily pre-shift meetings to review specials and communicate expectations while recognizing outstanding employee performance.
- Regularly monitored and maintained equipment to ensure proper functionality, adhering to manufacturer specifications and industry safety standards.
- Managed financial operations, including budgeting, forecasting, cost control measures, and financial reporting to ensure profitability.
- Analyzed guest feedback data to pinpoint areas where improvements could be made leading to tangible enhancements in overall satisfaction scores.
- Boosted sales with innovative menu offerings and attention-grabbing marketing campaigns.
- Effectively resolved conflicts between employees or guests by employing strong interpersonal skills and problem-solving techniques.
- Created a positive work environment by fostering teamwork and open communication among staff members.
- Improved customer satisfaction by implementing new service strategies and training staff on best practices.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing accordingly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Representative
Wal-Mart Supercenter
09.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Asset Protection Associate
Wal-Mart Supercenter
09.2023 - 05.2024
- Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
- Streamlined surveillance operations, ensuring comprehensive coverage of high-risk areas.
- Leveraged analytics to identify patterns in theft and fraud, enabling proactive measures to deter such activities.
- Enhanced customer trust by promptly addressing their concerns related to security and safety.
- Collaborated with store management to align security measures with overall business objectives.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
Hotel Front Desk Clerk
Sun Country Inn
06.2022 - 08.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Collected room deposits, fees, and payments.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Van-Cove High School
Cove, Ar 05.2001 -
Skills
Effective Leadership
Food safety knowledge
Labor Management
Team Management
Point of Sale (POS) system operation
Trained in performance and wage reviews
Coaching and Mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementFlexible work hoursCompany CultureWork-life balanceWork from home optionQuote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Interests
Family
Church
Music
Timeline
Restaurant Co-Manager
Wendy's
05.2024 - 08.2024
Customer Service Representative
Wal-Mart Supercenter
09.2023 - 05.2024
Asset Protection Associate
Wal-Mart Supercenter
09.2023 - 05.2024
Hotel Front Desk Clerk
Sun Country Inn
06.2022 - 08.2023
High School Diploma -
Van-Cove High School
05.2001 -