Tamra Newton
Summary
Results-driven operations leader with expertise in managing complex academic environments in regulated higher education. Leverages process improvements and data-driven strategies to optimize operations. Excels in workforce coordination and cross-functional collaboration to enhance learner and faculty experiences in fast-paced, service-oriented settings.
Overview
7
7
years of professional experience
Work History
Records Associate
Berkeley College
Woodland Park
10.2023 - Current
- Oversee high-volume academic records operations, processing 200+ time-sensitive requests weekly while ensuring accuracy, compliance, and continuity of service in a deadline-driven environment.
- Designed and implemented operational workflows for the management and verification of legacy academic records under Berkeley College’s custodial oversight of Dover Business College, strengthening data integrity and regulatory compliance across sensitive student information systems.
- Conducted detailed audits of student records, validating sensitive data and identifying duplicate or conflicting records to mitigate institutional risk and support accurate reporting.
- Monitored milestone-based documentation and maintained secure records across enterprise systems to ensure alignment with institutional policies and progression requirements.
- Identify workflow inefficiencies and implement process improvements that reduced turnaround time by 35% and increased document retrieval efficiency by 40%.
- Collaborated with cross-functional teams to enhance reporting accuracy and operational alignment, improving service delivery across departments.
- Conduct compliance audits and support audit readiness through documentation management and standardized operational procedures.
Associate Registrar
Brooklyn Law School
Brooklyn
04.2023 - 08.2023
- Directed end-of-term examination operations for 1,000+ students, including full-scale scheduling, room assignments, and multi-site logistics to ensure seamless execution across academic programs.
- Coordinated accommodation-based testing with Office of Student Access, ensuring compliance with accessibility requirements and fostering equitable testing environments.
- Developed and maintained comprehensive academic schedules, including planning course and exam schedules for subsequent academic terms.
- Managed faculty and staff coordination for exam administration, aligning schedules and expectations to enhance operational effectiveness.
- Led hiring, onboarding, and scheduling of exam proctors, ensuring adequate staffing coverage and compliance with institutional policies to support exam integrity.
- Administered payroll processing for proctors, maintaining accuracy and compliance with institutional and regulatory requirements.
- Oversaw logistics for high-volume academic writing competitions, coordinating the generation and management of 500+ student submissions and supporting associated workflows.
- Served as a central operations liaison across faculty, administration, and student services, resolving scheduling conflicts and operational challenges in real time.
Assistant Director /Academic Counselor
Mercy University
Dobbs Ferry
06.2019 - 03.2023
- Directed daily operations of academic advising services for health sciences students, ensuring compliance with program requirements and enhancing student support.
- Monitored program participation and academic progression, implementing targeted interventions that contributed to a 92% retention rate.
- Supervised and developed a team of four staff, managing scheduling, workflow coordination, training, and performance to ensure consistent service delivery.
- Coordinated cross-functional collaboration among departments, aligning student services with program execution and enhancing overall service delivery.
- Produced and analyzed program data and reports, informing leadership decisions and demonstrating program effectiveness.
- Managed escalations and sensitive student matters with discretion, professionalism, and a solutions-oriented approach
Education
Master of Science - Higher Education & Student Affairs Administration
SUNY Buffalo State University
Buffalo, NYBachelor of Business Administration - Marketing Communications
Berkeley College
White Plains, NYAssociate of Arts - Communication Media Arts
SUNY Rockland Community College
Suffern, NYSkills
- Data Analysis & Reporting
- Compliance & Audit Readiness
- Compliance auditing
- Program Operations Management
- Scheduling & Logistics
- Compliance & Audit Readiness Cross-Functional Collaboration
- Staff Training & Development Stakeholder
- Engagement Event & Program Coordination
- Staff Training & Development
- Cross-functional collaboration
Timeline
Records Associate
Berkeley College
10.2023 - Current
Associate Registrar
Brooklyn Law School
04.2023 - 08.2023
Assistant Director /Academic Counselor
Mercy University
06.2019 - 03.2023
Master of Science - Higher Education & Student Affairs Administration
SUNY Buffalo State University
Bachelor of Business Administration - Marketing Communications
Berkeley College
Associate of Arts - Communication Media Arts
SUNY Rockland Community College