Tamra Stevens
Washoe Valley,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations.
Overview
15
15
years of professional experience
Work History
Ramp Agent
Southwest Airlines
04.2022 - Current
- Guide aircraft into and out of parking positions using hand signals.
- Safely operate various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicate closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinate with other ramp agents to verify baggage was placed on correct outgoing flight.
- Report equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Maintain clean, orderly work environment free of hazards.
Loan Officer Assistant
Lennar Mortgage LLC
03.2021 - 02.2022
- Assisted loan officers with clerical duties such as reviewing loan applications, ordering appraisals, answering customer emails/calls, and transferring those emails/calls to appropriate party when needed.
- Performed document requests from customers, loan officers, and financial institutions.
Contact Center Specialist
Renown Health
08.2019 - 07.2021
- Coached team members on processes and protocols
- Developed new methods to improve processes and services.
- Earned reputation as the "go-to" person by leadership.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
Salesperson
New West Distributing
07.2016 - 07.2019
- Placed orders based on previous week’s sales for multiple accounts
- Stocked and rotated merchandise in a timely manner, organizing product in storage rooms using teamwork
- Took inventory and submitted orders based on sales of store.
Grocery Manager
Safeway
02.2008 - 09.2016
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Orchestrated performance-oriented environment by closely supporting team members.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
AA - Criminal Justice
Truckee Meadows Community College
Reno, NV12.2020
Skills
- Problem Resolution
- Crew Assistance
- Aircraft Safety Checks
- Equipment Safety
- Dependable and Responsible
- Safety Compliance
- Personable Demeanor
- Airline Policies
Timeline
Ramp Agent
Southwest Airlines
04.2022 - Current
Loan Officer Assistant
Lennar Mortgage LLC
03.2021 - 02.2022
Contact Center Specialist
Renown Health
08.2019 - 07.2021
Salesperson
New West Distributing
07.2016 - 07.2019
Grocery Manager
Safeway
02.2008 - 09.2016
AA - Criminal Justice
Truckee Meadows Community College
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