Tamra Strombeck
Ortonville,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Meter Reading Field Leader
Consumers Energy
05.2010 - 05.2017
- Maintained a 97% area read rate of all meters and a 98.7 accuracy rate.
- Worked with customers to resolve any reading, accuracy, and access/safety issues in a timely manner.
- Maintained the highest safety record for meter reading in over 10 years in both headquarters I was in charge of.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Meter Reader
Consumers Energy
05.2006 - 05.2010
- As a meter reader I was the face of the company.
- Providing Customers with actual accurate reads.
- Walking 10-15 miles a day.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
General Manager Hawthorn Suites
Trans Inn Management
06.2003 - 05.2006
- Front and back office work.
- Maintaining and creating property budget.
- Managing staff in a 24/7 business.
- Working face to face with our Guests making sure they had everything they needed for a comfortable stay.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
Education
Working towards a bachelor degree in Psychology -
Oakland University
Rochester, MI05.2030
Associate’s degree in General Studies -
Oakland Community College
Auburn Hills, MI05.2000
Lake Orion High School
Lake Orion, MI01.1996
Skills
- Team Management
- Task Delegation
- Motivational Leadership
- Reliability
- Excellent Communication
- Organizational Skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Microsoft Office usage
Timeline
Meter Reading Field Leader
Consumers Energy
05.2010 - 05.2017
Meter Reader
Consumers Energy
05.2006 - 05.2010
General Manager Hawthorn Suites
Trans Inn Management
06.2003 - 05.2006
Working towards a bachelor degree in Psychology -
Oakland University
Associate’s degree in General Studies -
Oakland Community College
Lake Orion High School
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