Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
TAMRA THORSEN

TAMRA THORSEN

McKinney,TX

Summary

Top candidate with gift for connecting with people, demonstrating strong ability to communicate effectively and empathetically in diverse situations. Highly collaborative, always willing to lend hand and work as part of team to achieve goals. Effective in navigating and negotiating various scenarios with patience and persuasiveness, ensuring satisfaction and safety. Adept at creating positive and welcoming environment, making every interaction pleasant and efficient.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Driver/ Shift Manager/ Kitchen

Tiff's Treats
08.2021 - Current
  • Maintained clean driving record and obeyed traffic laws and regulations.
  • Provided excellent customer service throughout delivery process.
  • Maintained a clean driving record with no violations or citations on file.
  • Completed daily routes in accordance with customer delivery expectations.
  • Managing the staff, printing orders, putting in orders, boxing orders, routing the deliveries, and getting drivers out on time, taking care of customers in front of house at the same time.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Hairstylist/Business Owner

Self/ Shear Beauty
04.2012 - 12.2021
  • Booking my own appointments
  • Maintaining my own clientele for years
  • Time Management
  • Keeping up with my daily, monthly and yearly figures
  • Paying rent and taxes on time never late
  • Customer Service
  • Marketing and Sales
  • Attention to Details
  • Patience's
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered phone calls and emails to schedule client appointments.

HAIR STYLIST

JcPenney's
04.2000 - 03.2012
  • Build a Clientele
  • Our Salon was a very big team that all worked together, 64 stylists, 4 nail girls, 10 front desk people. We were a big family that supported each other!
  • Training in my field
  • Trainer in my field

WAITRESS

Ruth's Chris Steak House
09.1996 - 08.2007
  • Greeted and informed guests of available menu selections.
  • Provided friendly, fast and helpful service to Guests and Team Members.
  • Suggested cocktails, appetizers and desserts when appropriate.
  • Provided guests with courteous, friendly and efficient table service.
  • Offered professional, friendly and proactive guest service while Training a new server.
  • Created enjoyable dining experience for guests.
  • Recorded guest orders accurately and efficiently while honoring all special requests.
  • Relayed order to kitchen and served courses from kitchen and service bars.
  • Consolidation
  • Team Work
  • Communication Skills
  • Customer Service
  • Good Memory
  • Cleanliness
  • Stamina

WAITRESS/TRAINER

Chili's
09.1987 - 02.2000
  • Stamina
  • Greeted and informed guests of available menu selections.
  • Provided friendly, fast and helpful service to Guests and Team Members.
  • Suggested cocktails, appetizers and desserts when appropriate.
  • Provided guests with courteous, friendly and efficient table service.
  • Offered professional, friendly and proactive guest service while training a new server.
  • Created enjoyable dining experience for guests.
  • Recorded guest orders accurately and efficiently while honoring all special requests.
  • Relayed order to kitchen and served courses from kitchen, servers and bars.
  • Consolidation
  • Team Work
  • Communication Skills
  • Customer Service
  • Good Memory
  • Cleanliness
  • In house Trainer
  • Corporate Trainer

Education

COSMETOLOGY CAREER CENTER
Richardson, TX
01.1985

High School Diploma - undefined

PLANO SENIOR HIGH SCHOOL
Plano, TX
05.1984

Skills

  • Effective communication
  • Creative thinking
  • Meticulous attention to detail
  • Team collaboration
  • Effective time management
  • Service excellence
  • Punctual and reliable
  • Problem solving
  • Team building
  • Professional and outgoing
  • Self motivation
  • Task prioritization
  • Effective organizational skills
  • Teamwork
  • Friendly and outgoing
  • Conflict resolution

Certification

Cosmetologist since 1985

Timeline

Driver/ Shift Manager/ Kitchen

Tiff's Treats
08.2021 - Current

Hairstylist/Business Owner

Self/ Shear Beauty
04.2012 - 12.2021

HAIR STYLIST

JcPenney's
04.2000 - 03.2012

WAITRESS

Ruth's Chris Steak House
09.1996 - 08.2007

WAITRESS/TRAINER

Chili's
09.1987 - 02.2000

High School Diploma - undefined

PLANO SENIOR HIGH SCHOOL

COSMETOLOGY CAREER CENTER

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