Summary
Overview
Work History
Education
Skills
Affiliations
Key Qualifications
Timeline
CustomerServiceRepresentative
Tamra Walters

Tamra Walters

Dugger,IN

Summary

Dependable and detail oriented individual who demonstrates independent work initiative, sound judgement, and attention to detail. Posses the knowledge, skill and competence that comes from 6 + years experience as a LPN as well as 2 years of Remote Healthcare CSR. I am able to work with physicians, nurses, and other professionals within healthcare environments.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Ttec
10.2022 - Current
  • Healthcare CSR
  • Billing/Payments
  • Billing questions
  • Edit Demographic Information
  • Send Correspondence to members
  • Call offices/hosp for appointments
  • Claims and Benefits
  • Estimations and Quotes

Customer Service Representative

Teleperformance
07.2022 - 10.2022
  • Healthcare CSR

Admissions Clerk Representative

Sullivan County Hospital
05.2022 - 07.2022
  • Admission to hospital for labs, x-rays, ER, and other services
  • Follow HIPAA Guidelines
  • Detail paperwork
  • Take and make calls to physicians and nurses for order verification
  • Copy documents as required
  • Assist patients to where they need to go thru out hospital facility
  • Filing, copying and faxes

Deli Attendant / Customer Service

Parkview Market & Deli
01.2021 - 11.2021
  • Greeted customers, answered questions, and assisted with selection and purchase of deli items
  • Prepared food items and maintained knowledge of deli products to better serve customers
  • Operated cash register, handled light cleaning duties, and provided excellent customer service

Department Manager / Customer Service

SCARC Industries
02.2006 - 11.2008
  • Supervised 25 employees, conducted performance evaluations, and trained new hires
  • Conducted interviews, hired candidates, oversaw onboarding, and delegated tasks
  • Created employee schedules, handled timesheets, took inventory, and processed and labeled items for shipping

Licensed Practical Nurse

Wabash Valley Correctional Facility
05.2001 - 01.2006
  • Monitored and passed medications per doctors' orders
  • Performed topical skin treatments, changed dressings, and provided wound care
  • Followed MARS and TARS, triaged patients, filed paperwork, and checked in incoming medications
  • Returned or disposed of medications, scheduled appointments, performed assessments, and monitored infirmary
  • Followed HIPAA guidelines, communicated effectively with coworkers, and submitted requests for records

Licensed Practical Nurse

Glenburn Nursing Home
04.2000 - 01.2001
  • Passed medications, performed head to toe assessments, and assisted with admission and discharge process
  • Ordered and stocked medications, updated patient charts, and made outbound phone calls to physicians and family members as needed
  • Completed assessments and acted with discretion when handling confidential information

Licensed Practical Nurse

Heartland Home Health
01.1998 - 01.2000
  • Performed home health evaluations and supervisory visits
  • Processed payroll, oversaw marketing and billing duties, and created employee schedules
  • Made outbound phone calls to Medicare, Medicaid, and third-party payers
  • Provided wound care, took vital signs, administered medications, and completed prior authorizations
  • Ensured patient care plans were followed and completed skills checklist for Nurse Assistants
  • Filed paperwork, managed finances, billed for services provided, and prepared files for state audits
  • Verified insurance coverage, answered inbound phone calls, and communicated with staff

Education

ASSOCIATE DEGREE - Medical Billing and Coding

Ultimate Medical Academy

Diploma - Licensed Practical Nursing

Ultimate Medical Academy

Certificate - HIPAA Essentials for Healthcare Professionals

Ultimate Medical Academy

Certification - Basic First Aid and CPR

American Safety and Health Institute

Certification - Tuberculosis Education

American Lung Association

Bachelor of Science - Billing & Coding

Ultimate Medical Academy
10.2022

Skills

  • Microsoft Office Applications
  • MS Excel
  • MS Word
  • Communication Platform
  • Zoom
  • Typing Speed
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO PPO And POS)
  • Workers Compensation Insurance Verification
  • SRW ACE
  • Billing and Claims Procedure Estimations

Affiliations

  • Detail oriented professional who demonstrates independent work initiative, sound judgment, and attention to detail.
  • Possess the knowledge, skill and competence that comes from 6+ years of experience as a Licensed Practical Nurse.
  • Work effectively with physicians, nurses, and other professionals within health care environments.
  • Backed by 2+ years of management experience.
  • Deliver skilled, high quality patient care in accordance with established policies and procedures.
  • Understand and abide by HIPAA regulations and maintain patient confidentiality.
  • Ability to communicate effectively with patients and their family members, and facility staff.

Key Qualifications

  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, and POS)
  • Workers Compensation Insurance Verification
  • SRW ACE
  • Billing and Claims Procedure Estimations

Timeline

Customer Service Representative

Ttec
10.2022 - Current

Customer Service Representative

Teleperformance
07.2022 - 10.2022

Admissions Clerk Representative

Sullivan County Hospital
05.2022 - 07.2022

Deli Attendant / Customer Service

Parkview Market & Deli
01.2021 - 11.2021

Department Manager / Customer Service

SCARC Industries
02.2006 - 11.2008

Licensed Practical Nurse

Wabash Valley Correctional Facility
05.2001 - 01.2006

Licensed Practical Nurse

Glenburn Nursing Home
04.2000 - 01.2001

Licensed Practical Nurse

Heartland Home Health
01.1998 - 01.2000

ASSOCIATE DEGREE - Medical Billing and Coding

Ultimate Medical Academy

Diploma - Licensed Practical Nursing

Ultimate Medical Academy

Certificate - HIPAA Essentials for Healthcare Professionals

Ultimate Medical Academy

Certification - Basic First Aid and CPR

American Safety and Health Institute

Certification - Tuberculosis Education

American Lung Association

Bachelor of Science - Billing & Coding

Ultimate Medical Academy
Tamra Walters