Tamro D. Lewis
Kingwood,TX
Summary
Versatile Executive Director with 15+ years of experience in senior living, healthcare, and human services. Proven track record in leading high-performing teams, developing and implementing successful strategies, and ensuring compliance with regulatory requirements. Skilled in financial management, accounting, payroll, and human resources. Strong background in sales, marketing, and customer service. Possesses a Master of Business Administration degree and various certifications and licenses.
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Executive Director
Tarina of Kingwood Managed by Saga Senior Living
Kingwood, TX
04.2026 - Current
- Led strategic initiatives to enhance operational efficiency and service delivery across multiple communities.
- Oversaw budget management, ensuring fiscal responsibility and alignment with organizational goals.
- Developed and implemented policies promoting resident engagement and satisfaction in living environments.
- Fostered partnerships with local organizations to enrich community programs and resources for residents.
- Directed staff training programs to improve performance, compliance, and service quality standards.
- Analyzed market trends to inform strategic planning and growth opportunities within the organization.
- Cultivated a culture of continuous improvement through regular feedback mechanisms and performance evaluations.
- Managed crisis response protocols, ensuring resident safety and well-being during emergencies or challenging situations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
Executive Director
Novellus Living-Changed Name to Tarina of Kingwood (Saga)
Kingwood, TX
11.2022 - Current
- Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria’s objectives. Regularly communicate performance with the Regional Vice President.
- Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business to business sales calls.
- Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.
- Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
- Ensure adherence to the Resident’s Bill of Rights.
- Interview, hire, orient, train, supervise and evaluate staff.
- Constantly assess resident needs in staffing levels.
- Operate the community in accordance with Atria policies and federal, state and local regulations.
- Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
- Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
- Remain active in local community activities. Establish networks and resources for resident referrals.
- Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
- Able to work in various positions at community and willing and able to fill in as needed.
- Build a high performing team and keep morale high.
- Meet financial management requirements for the community.
- Maintain safe working and living environment.
- Actively participate in “in-house” sales activities including prospective resident tours and special events.
- May drive Company vehicle from community to social and other various destinations (only if required by community).
Executive Director
Atria Senior Living
Kingwood, TX
07.2020 - 11.2022
- Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Atria’s objectives. Regularly communicate performance with the Regional Vice President.
- Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business to business sales calls.
- Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address concerns of the department.
- Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
- Ensure adherence to the Resident’s Bill of Rights.
- Interview, hire, orient, train, supervise and evaluate staff.
- Constantly assess resident needs in staffing levels.
- Operate the community in accordance with Atria policies and federal, state and local regulations.
- Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
- Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
- Remain active in local community activities. Establish networks and resources for resident referrals.
- Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
- Able to work in various positions at community and willing and able to fill in as needed.
- Build a high performing team and keep morale high.
- Meet financial management requirements for the community.
- Maintain safe working and living environment.
- Actively participate in “in-house” sales activities including prospective resident tours and special events.
- May drive Company vehicle from community to social and other various destinations (only if required by community).
Community Business Director
Atria Senior Living
Kingwood, TX
03.2020 - 07.2022
- Manage, in accordance with appropriate processes and procedures, collection and maintenance of resident data, including but not limited to demographic and status changes, billing confirmations, and entering resident move in contracts.
- Manage the accounting finances, utilizing independent judgment and discretion to analyze and verify submitted expenditures and budgetary matters for community departments.
- Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
- Manage and direct all accounts receivable and accounts payable functions of the community.
- Coordinate with the Executive Director and Human Resources Manager/Director the one-site human resources and employment functions for the community, including but not limited to administrating employee leaves, advising and counseling on employment activities, including all hiring and on-boarding processes, training and education on specified employee benefits, performs payroll administration and ensuring employees’ files are maintained in accordance with Atria Retirement’s policies and applicable law.
- Participate in month-end close processes of accrual preparation and analysis of general ledger and monthly financials in conjunction with Executive Director.
- Work in conjunction with the Executive Director with the preparation of operational and financial variance reports.
- Provide training and orientation to new employees and any applicable ongoing training for current employees.
- Work diligently toward the completion of special projects, requests, and assignments as appropriate.
- Assist in sales process by conducting inquiry tours and responding to general questions.
- Serve as the community’s “manager-on-duty” on a regular basis.
- Provide on-call and overnight coverage as specified by schedule or as needed.
- Provide high levels of customer service in creating a first-class dining experience for residents from time to time.
- Use their independent judgment and discretion to address and solve issues before they become problems or complaints.
- Ensure that the business office meets Quality Enhancement standards at all times. Oversee and maintain all risk associated items including but not limited to, workers compensation claims processes and community commercial vehicle licensing requirements.
- May perform other duties as needed and/or assigned.
Business Office Admin Night Instructor
Florida Community College
Houston, TX
07.2021 - 03.2022
- Complying with all federal, state, accreditation and institutional policies and procedures;
- Teaching didactic and hands-on/lab components of an assigned course(s) or program according to the IEC standardized curriculum and the course and program objectives;
- Teaching course in accordance with the timely execution of the campus class schedule, including beginning and end of class, and to include class breaks;
- Maintaining accurate and timely records of students’ attendance and students’ academic grades and progress;
- Enforcing all classroom management policies and processes, including attendance taking and program-related dress code;
- Conducting one-on-one student advisements, course-specific student academic remediation and student coaching/tutoring;
- Communicating with Director of Education regarding students at risk;
- Developing and implementing student-centered and student engaging classroom activities and methods of teaching and learning;
- Participating in faculty meetings and in-service trainings;
- Following applicable requirements for Continuing Education Units;
- Maintaining professional, technical and instructional competencies through in-service trainings provided by IEC and independent professional development activities.
Business Office Director
The Hearth at Franklin
Franklin, TN
10.2019 - 09.2020
- Establish financial status by developing and implementing systems for collecting, analyzing, verifying, and reporting financial information, and managing accounting staff.
- Managed care and health plan operations including leading and implementing strategic and process improvement initiatives
- Accomplish accounting human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and fmla, enforcing policies and procedures.
- Achieve accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
- Meets accounting financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Confirms financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; and preparing special reports.
- Guides other departments by researching and interpreting accounting policy and applying observations and recommendations to operational issues.
- Maintains financial security by establishing internal controls.
- Supervise and co-ordinate activities of payroll staff
- Ensure payroll is processed in an accurate, compliant, and timely manner
- Administer benefit plans
- Compile data from payroll sources; prepare relevant weekly, monthly, quarterly, and year-end reports
- Monitor the accurate processing of staff appointments, transfers, promotions, and terminations
- Review and improve payroll policies and procedures
- Manage and resolve issues relating to payroll production
- Pivot tables
- Medicaid/Medicare/Healthcare Billing
- Customer Service, Community Human Services
Business Office Manager
The Lodge at Natchez Trace
Nashville-Davidson, TN
07.2018 - 07.2019
- Establish financial status by developing and implementing systems for collecting, analyzing, verifying, and reporting financial information, and managing accounting staff.
- Accomplish accounting human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
- Achieve accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
- Meets accounting financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Confirms financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; and preparing special reports.
- Guides other departments by researching and interpreting accounting policy and applying observations and recommendations to operational issues.
- Maintains financial security by establishing internal controls.
- Supervise and co-ordinate activities of payroll staff
- Ensure payroll is processed in an accurate, compliant, and timely manner
- Administer benefit plans
- Compile data from payroll sources; prepare relevant weekly, monthly, quarterly, and year-end reports
- Monitor the accurate processing of staff appointments, transfers, promotions, and terminations
- Review and improve payroll policies and procedures
- Manage and resolve issues relating to payroll production
Program Director - Middle Tennessee
RESOURCES FOR HUMAN DEVELOPMENT
Nashville, TN
01.2015 - 01.2018
- Capitalized on the opportunity to lead forward-thinking consumer intake, discharge, and transition initiatives, including organizing and managing all meetings, documentation, and development and submission of plans. Coordinated the quality of programmatic, health, and habilitative services by that the ensuring needs of individuals served were met and necessary services and support were provided. Managed beneficial relationship with funder by responding to issues encompassing billing, complaints, transitions, and incident management. Spearheaded recruitment, hiring, and team building efforts, including training, scheduling, evaluating, and supervising direct support professionals to deliver exceptional services. Conducted payroll processes. Coordinated staff meetings to disseminate updated information on program activities and critical operational issues. Led all ISC process components to support continuity of care with persons served, including ensuring all living environments and company vehicles are maintained in a safe and sanitary manner. Upheld collaborative relationships with RHD team and RHD ancillary departments to optimize operations.
- Meticulously verified residential census and charges related to all services.
- Ensured compliance with regulatory requirements and accreditation standards.
- Managed care and health plan operations experience, including leading and implementing strategic and process improvement initiatives
- Coordinated and implemented processes for quality assurance survey preparation.
- Served as a representative to community organizations and / or organizational committees.
- Continually participated in community networking via relationships with providers and stakeholders.
- Facilities Operations Manager - Middle Tennessee
- Leveraged broad scope of operational knowledge toward accurately processing and coding paperwork for accounts payable and accounts receivable for submission to corporate office to ensure timely payment. Submitted applicable payments necessary to ensure properties remained in current and good status with vendors. Collected and organized required payment information for submission to designated corporate representative for issuance of payment
- Processed and managed multidisciplinary staff payroll, including reviewing submitted timesheets per DOL and DIDD.
- Managed the maintenance of office building, equipment, vehicles, and procurement of office supplies.
- Successfully maintained high-value corporate bank accounts.
- Co-developed, maintained, and complied with a high-volume budget.
- Supported benefits enrollment, unemployment, and workers' compensation.
- Handled monthly submission of reconciled corporate express and weekly ledger reviews.
- Mentored a fiscal / administrative assistant in oversight of consumer accounts and home budgets.
Senior Financial Analyst
SUNTRUST BANK
Nashville, TN
01.2014 - 01.2015
- Proactively handled accounting initiatives of accounts and / or subaccounts, including entry of journal entries, periodic reconciliations, and preparation of appropriate financial schedules. Supported Accounting Division management with accounts payable processes, including reviewing payment processing procedures and offering recommendations for improvement. Reviewed cash management reports related to mortgage servicing functions for daily reconciliation.
- Entered journal entries into accounting system and / or Edison per appropriate support and documentation.
- Researched and resolved aged items for prompt ledger reconciliations.
- Prepared statistical journal vouchers for federal administrative fee revenue.
- Responded to and resolved accounts payable issues within a timely, efficient process
- Reviewed financial transactions and prepared periodic journal entries to record transaction results.
Senior Clerical Administrator | Bookkeeper
METRO NASHVILLE PUBLIC SCHOOLS
Nashville, TN
01.2012 - 01.2014
- Delivered excellence in clerical, administrative, and bookkeeping support by assisting with high -value budgeting activities and grants. Drafted and disseminated memos, correspondence, forms, and other materials as required.
- Scheduled appointments. Provided key information regarding office district policies and procedures. Obtained, compiled, organized, and prepared information and data for reports, meetings, and / or board agendas.
- Exhibited skill with ERP system - Edison, as well as additional electronic databases.
- Served as lead to support staff to ensure optimal workflow and seamless job performance.
- Expertly interpreted policies, procedures, and processes and provided team clarification as required.
Assistant Vice President of IT
TRI-STATE BANK OF MEMPHIS
01.2003 - 01.2011
- Directed all IT operations, including supporting budget recommendations, as well as project technology cost analysis for presentation to executives and Board of Directors. Served as the “go-to” administrator for user and workstation accounts and network files / print services access. Exhibited skill with network system software and services packs (i.e.
- Microsoft Server 2008 / OS, Microsoft IIS 6.0, Microsoft SQL Server 2005, Symantec Endpoint Protection Software, Microsoft Exchange 2008), including installing, configuring, and maintaining software per bank policies and procedures.
- Delivered key recommendations regarding hardware, software, and vendor selection
- Managed security performance and maintenance of LAN / WAN servers and services.
- Expertly tested, configured, and installed network hardware / software changes and upgrades.
- Wrote core procedures for installation, use, and problem-solving of hardware, software, and servers.
Human Resources Assistant | Payroll Clerk
TRI-STATE BANK OF MEMPHIS
01.1999 - 01.2003
- Played a vital role in supporting human resources and payroll operations by balancing E-time card system from ADP and preparing daily attendance reports. Set up files for new employees. Posted and balanced regular and / or overtime hours to transmit semi-monthly payroll to ADP, and made changes to payroll master. Prepared semi-monthly general ledger tickets to pay payroll accounts. Handled benefits duties, including updating records and changes and processing claims.
- Professionally handled inquiries from state unemployment agencies.
- Prepared detailed salary reviews and key surveys for management-level review.
- Proactively participated in community activities and coordinated company wide events
Education
Master of Business Administration - Business Administration
UNION UNIVERSITY
Jackson, NH04.2017
Bachelor of Business Administration - Business Administration
Union University
Jackson, TN05.2011
Associate's - New Software
REMINGTON COLLEGE
Memphis, TN10.1994
Skills
- Disaster recovery
- Office management
- Customer service
- Communication skills
- Resident's rights
- Microsoft Office
- Human resources
- Memory care
- Budgeting
- Sales
- General Ledger Accounting
- Training & development
- Marketing
- Operations management
- Community engagement
- Strategic planning
- Project management
- Relationship building
- Innovation and creativity
- Leadership development
- Compliance and regulations
- Operational planning
- Resident satisfaction
Certification
- Residential Care/Assisted Living Administrator
- Driver's License
- Licensed Nursing Home Administrator June 2021 to June 2024
- Tennessee Administrator June 2019 to June 2021 Administrator Assisted Living/Home for the Aged
Timeline
Executive Director
Tarina of Kingwood Managed by Saga Senior Living
04.2026 - Current
Executive Director
Novellus Living-Changed Name to Tarina of Kingwood (Saga)
11.2022 - Current
Business Office Admin Night Instructor
Florida Community College
07.2021 - 03.2022
Executive Director
Atria Senior Living
07.2020 - 11.2022
Community Business Director
Atria Senior Living
03.2020 - 07.2022
Business Office Director
The Hearth at Franklin
10.2019 - 09.2020
Business Office Manager
The Lodge at Natchez Trace
07.2018 - 07.2019
Program Director - Middle Tennessee
RESOURCES FOR HUMAN DEVELOPMENT
01.2015 - 01.2018
Senior Financial Analyst
SUNTRUST BANK
01.2014 - 01.2015
Senior Clerical Administrator | Bookkeeper
METRO NASHVILLE PUBLIC SCHOOLS
01.2012 - 01.2014
Assistant Vice President of IT
TRI-STATE BANK OF MEMPHIS
01.2003 - 01.2011
Human Resources Assistant | Payroll Clerk
TRI-STATE BANK OF MEMPHIS
01.1999 - 01.2003
Master of Business Administration - Business Administration
UNION UNIVERSITY
Bachelor of Business Administration - Business Administration
Union University
Associate's - New Software
REMINGTON COLLEGE
Additional Information
Authorized to work in the US for any employer