Tamu Chit
Jacksonville
Summary
Proficient in coordinating business process improvements that enhance operational efficiency and quality assurance. Strong communicator with a focus on training and mentoring teams while fostering a collaborative work environment. Committed to driving customer satisfaction through tailored solutions that promote loyalty.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Process Assisting Ship Dock Lead
Amazon JAX2
Jacksonville
05.2025 - Current
- Experience in managing Ship Sorter, Flat Sorter, CPT Desk, Quality, and Transship Areas.
- Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Collaborated with team to define business requirements for organizational processes, enhancing productivity and ensuring accuracy standards were met.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Managed labor share to improve operational efficiency across various tasks.
- Determined and recommended methods to implement improvement opportunities.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained new associates on operational procedures and safety protocols.
- Guided teams in efficient package handling and sorting processes.
- Implemented best practices for safety and efficiency in the workplace.
- Identified process improvement opportunities and recommended actionable solutions.
Quality Lead Outbound Ship Dock
Amazon JAX2
Jacksonville
01.2024 - 11.2024
- Oversaw quality for Outbound Ship Dock, ensuring production of 300,000 boxes per shift met standards.
- Deep diving on average 3,500 associate related quality errors per shift and coaching to standard of work for process path.
- Bridged gaps to leadership, resolving baseline problems to prevent quality defects from escalating.
- Implemented VAST mechanisms within Ship Dock operations, enhancing overall quality control processes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Highschool Diploma -
Englewood
Jacksonville, Florida05-2023
Associate of Arts - Accounting
FSCJ
Jacksonville, FL05-2026
Skills
- Docking knowledge
- Quality assurance processes
- Customer satisfaction strategies
- Problem-solving skills
- Attention to detail
- Process improvement
- Work prioritization
- Multitasking
- Onboarding procedures
- Team collaboration
- Leadership experience
- Management support
- Effective communication
- Onboarding procedures
Certification
- PA of the month of March, 2026
Timeline
Process Assisting Ship Dock Lead
Amazon JAX2
05.2025 - Current
Quality Lead Outbound Ship Dock
Amazon JAX2
01.2024 - 11.2024
Highschool Diploma -
Englewood
Associate of Arts - Accounting
FSCJ