Tamya Derrick
Forest,MS
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Admissions Clerk
Lackey Memorial Hospital
Forest, MS
10.2021 - 01.2025
- Processed and reviewed admissions applications for accuracy and completeness.
- Coordinated communication between departments to facilitate timely patient care services.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Managed patient intake processes, ensuring accurate documentation and data entry.
Healthcare Customer Service Representative
Teleperformance
Remote
01.2019 - 08.2021
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Upsell if required
Remote Retention Specialist
Comcast
Remote
04.2015 - 01.2019
- Implemented retention initiatives that improved overall customer experience and reduced churn rates.
- Provided exceptional support for new customers, ensuring seamless onboarding experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Penn High School
Mishawaka, INAssociate Of Science - Radiology
Hinds Community College
Raymond, MSSkills
- Inbound & Outbound Call Handling
- Multitasking in High-Volume Environments
- Conflicts Resolution & De-Escalation Techniques
- Cross Selling and Retention Strategies
- Chat, Email and Phone Based Communication
- Client relations
Timeline
Admissions Clerk
Lackey Memorial Hospital
10.2021 - 01.2025
Healthcare Customer Service Representative
Teleperformance
01.2019 - 08.2021
Remote Retention Specialist
Comcast
04.2015 - 01.2019
High School Diploma -
Penn High School
Associate Of Science - Radiology
Hinds Community College