Tamya Johnson
Standish,ME
Summary
Resourceful and experienced worker offering expertise in customer service, fast-paced environments, and leadership. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Residential Living Office Assistant
Residential Living
10.2023 - Current
- Contributed to a positive work environment by fostering open communication among colleagues.
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Student Worker
Student Engagement
01.2023 - Current
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Boosted student engagement in campus activities by actively promoting events and programs through social media and on-campus marketing efforts.
Starbucks
Starbucks
11.2021 - 03.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Server/Front Desk Receptionist
Soall Bistro (Vietnamese Restaurant)
10.2021 - 03.2022
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Chick-fil-A Associate
Chick-fil-A
10.2019 - 11.2020
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked flexible schedule and extra shifts to meet business needs.
Video Designer
Boston Housing Authority
05.2020 - 08.2020
- Analyzed feedback from customers and staff to refine design concepts.
- Applied accessibility best practices in designing digital products to cater to diverse audiences successfully.
- Produced multiple user flow diagrams and prototypes to better understand user needs.
ABCD Summer Works - Event Planner
ABCD
06.2019 - 08.2019
- Coordinated transportation and parking arrangements for guests and vendors.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Bachelor of Science - Business Administration
Saint Joseph's College of Maine
Standish, ME05.2027
High School Diploma -
Marblehead High School
Marblehead, MA06.2023
Skills
- Office Machine Operation
- Document Editing
- Excel Spreadsheets
- Office Administration
- Adaptable and Flexible
- Decision-Making
- Sales Techniques
School And Community Related Activities
- Peer Mentor - Mentor to Incoming Freshmen
- Announcement Club - Announcing important morning messages
- NGSS - National Green School Society; School Club
- Hip Hop Club
- Marblehead's Juneteenth Ceremony - Planned and spoke at event
- Team Harmony Vice President - Trained by The Anti-Defamation League to lead seminars, speak at community events, educate student body on inclusivity
- Cultural Feast - Event hosted at school every year that celebrates diverse cultures within my community; Planned and Led event
- Marblehead's Racial Justice Team - Managed and Planned Community Events; Black History Month, Holocaust Remembrance, and Pride Month
- METCO Advocacy Day - At the State House, met with legislators to represent METCO
- ADL (Anti-Defamation League) Youth Congress - Attended and Participated
Athletics Activities
- Collegiate Volleyball
- Varsity Volleyball - Starter; Setter
- Freshman Team + Junior Varsity Volleyball
- Junior Varsity Softball
- Junior Varsity Basketball - Captain
- Avidity Volleyball Club (AVC) - Practiced 3x week
Volunteer Experience
- AVC Futures - Coached volleyball skills 2x a week to girls in grades 5 - 8th
- AVC Tryouts - Helped coaches during tryouts (3 days, 8 hours/day)
- Magic Hat - Thrift store, located town of Marblehead, stocked and sorted items
- Lafayette Nursing Home - Interviewed and spent time with the elderly, was featured in a Newspaper
- Cradles to Crayons - Hosted a clothing drive, to donate to people in need; Volunteered a few times a month
Timeline
Residential Living Office Assistant
Residential Living
10.2023 - Current
Student Worker
Student Engagement
01.2023 - Current
Starbucks
Starbucks
11.2021 - 03.2023
Server/Front Desk Receptionist
Soall Bistro (Vietnamese Restaurant)
10.2021 - 03.2022
Video Designer
Boston Housing Authority
05.2020 - 08.2020
Chick-fil-A Associate
Chick-fil-A
10.2019 - 11.2020
ABCD Summer Works - Event Planner
ABCD
06.2019 - 08.2019
Bachelor of Science - Business Administration
Saint Joseph's College of Maine
High School Diploma -
Marblehead High School
Similar Profiles
Angela CarterAngela Carter
Program Supervisor at Erie Residential Living IncProgram Supervisor at Erie Residential Living Inc
Jennifer AlexanderJennifer Alexander
CNA/ Med Tech at Elegant Residential LivingCNA/ Med Tech at Elegant Residential Living
AJA CURRINGTONAJA CURRINGTON
Resident Assistant at Residential Living and LearningResident Assistant at Residential Living and Learning
Colby NadeauColby Nadeau
Materials Management, Manager at Abbott DiagnosticsMaterials Management, Manager at Abbott Diagnostics
Maryann PeaveyMaryann Peavey
General Manager at Nouria EnergyGeneral Manager at Nouria Energy