Tamya Scott
Richmond,VA
Summary
Passionate and determined Worker who strives to always get the job done. Quick to catch on to new material, have a great interest in learning, motivated and gifted at working with various of customers, and seeking a place where these skills acquired will be valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Hardees
08.2023 - Current
- Established processes to ensure efficient workflow throughout the organization.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Provided leadership during times of organizational change or crisis situations.
- Assigned work and monitored performance of project personnel.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Content Creator
Freelancer
06.2022 - Current
- Curated content for social media platforms.
- Created compelling visuals to accompany written content.
- Creatively writing scripts, editing and posting final creative.
- Collaborated with Peers to discuss new opportunities.
- Optimized content for SEO purposes.
- Researched trending topics related to target audience.
- Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
Education
High School Diploma -
Huguenot High School
06.2022
Skills
- Customer service
- Escalation Management
- Creative writing
- SEO Optimization
- Strategic Planning
- Report Generation
- Call Management
- Paperwork Processing
- Complaint Resolution
- Appointment Scheduling
- Building Rapport
- Microsoft Office Suite
- Documentation
- In-Store Support
- Content creating
Certification
Management Certification
Timeline
Manager
Hardees
08.2023 - Current
Content Creator
Freelancer
06.2022 - Current
High School Diploma -
Huguenot High School
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