Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tamyra Rogers

Houston,TX

Summary

Dedicated and personable Customer Service Professional with 7 years of experience delivering exceptional support in fast‑paced environments. Skilled in resolving customer concerns, managing high‑volume inquiries, and building strong client relationships. Known for professionalism, empathy, and a solutions‑focused approach. Seeking to contribute strong communication and service skills

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Modern Heart and Vascular Institute
01.2023 - 04.2026
  • Assisted patients with inquiries regarding insurance coverage and benefits.
  • Facilitated appointment scheduling and managed patient records efficiently.
  • Resolved customer complaints by identifying issues and providing timely solutions.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Customer Service Representative

Total Dynamic Cleaning Service
01.2019 - 12.2022
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and service experience.
  • Managed scheduling and coordination of cleaning services to optimize resource allocation.
  • Trained new staff on company protocols and customer service best practices.
  • Developed and implemented process improvements to streamline communication with customers.
  • Facilitated conflict resolution, ensuring positive outcomes for dissatisfied clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Pride Health Care
01.2016 - 01.2019
  • Monitored service quality through customer feedback, identifying areas for enhancement.
  • Collaborated with management to refine service offerings based on client needs and preferences.
  • Maintained accurate records of service requests and resolutions in CRM system.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Pearland High School
Pearland, TX
05-2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer Support & Issue Resolution
  • Call Center Operations
  • CRM Systems (Salesforce, Zendesk, etc)
  • Conflict De‑escalation
  • Order Processing & Billing
  • Multitasking & Time Management
  • Team Collaboration

Timeline

Customer Service Representative

Modern Heart and Vascular Institute
01.2023 - 04.2026

Customer Service Representative

Total Dynamic Cleaning Service
01.2019 - 12.2022

Customer Service Representative

Pride Health Care
01.2016 - 01.2019

High School Diploma -

Pearland High School
Tamyra Rogers