Tamyzha Atkins
Madison,IL
Summary
Dynamic healthcare professional with extensive experience at Maryville Women's Center, excelling in HIPAA compliance and patient engagement. Proven track record in enhancing clinic efficiency and reducing no-show rates through innovative solutions. Strong leadership and effective problem-solving skills foster collaboration among teams, ensuring optimal patient care and streamlined operations.
Overview
10
10
years of professional experience
Work History
Lead Patient Service Representative
Maryville Women's Center
Maryville, IL
11.2021 - 05.2025
- Ensured compliance with organizational policies and procedures through thorough monitoring of daily operations at the front desk area.
- Collaborated with medical staff to ensure accurate record keeping and proper documentation of patient information.
- Participated in continuous professional development opportunities to stay abreast of industry changes and maintain expertise in the field of patient services.
- Improved communication between departments by serving as a liaison between patients, healthcare providers, and administrative staff.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
- Provided exceptional support to clinical staff during high-stress situations, ensuring efficient management of resources and optimal patient care.
- Trained new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Increased revenue by accurately collecting copayments at the time of service, reducing outstanding balances owed by patients.
- Implemented new procedures for managing patient flow, decreasing wait times and improving overall clinic efficiency.
- Assisted with special projects as assigned by supervisors or management, demonstrating versatility within the role of Lead Patient Service Representative.
- Reduced no-show rate by implementing a reminder system for upcoming appointments, improving patient engagement and clinic efficiency.
- Facilitated the successful onboarding of new healthcare providers by coordinating orientations, trainings, and necessary credentialing processes.
Referral Specialist
BJC Medical Group
Belleville, IL
10.2019 - 03.2020
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Obtained prior authorization for Type procedures.
- Ensured continuity of care by regularly updating patient records with recent test results or changes in medical history.
Patient Access Representative
Barnes Jewish Hospital
St Louis, MO
08.2017 - 10.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Cashier
Chick-fil-A
Fairview Heights, IL
05.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Lovejoy Technology Academy
Lovejoy,ILSkills
- HIPAA compliance
- Effective problem solving
- Office administration
- Insurance verification
- Appointment scheduling
- Policy adherence
- Medical terminology proficiency
- Strong leadership
- Friendly and outgoing
- Multitasking and organization
- Patient check-in
- Patient education
- Registration and admissions
- Phone and email etiquette
- Data entry
Timeline
Lead Patient Service Representative
Maryville Women's Center
11.2021 - 05.2025
Referral Specialist
BJC Medical Group
10.2019 - 03.2020
Patient Access Representative
Barnes Jewish Hospital
08.2017 - 10.2019
Cashier
Chick-fil-A
05.2015 - 08.2017
Lovejoy Technology Academy