Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tan Pham

Manchester,NH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Manager/Owner

Polished Nails and Spa
10.2022 - 12.2023
  • Built, managed, and operated a salon business providing professional nails and spa services to all customers from individuals to small groups or parties
  • Built long-term relationships with clients, delivering quality services based on customer needs and managing/maintaining the large clientele
  • Managed, hired, and developed a team of professional technicians to deliver great services to customers, which includes quality performances and high clients' returning rate
  • Encouraged, maintained and developed all staff's development
  • Managed budgets, expenses and payroll.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams

Production Manager

UTC Aerospace Systems (Raytheon Technologies)
05.2019 - 10.2022
  • Met production demands by creating productive teams and delegating efficient work assignments
  • Set and enforced production standards and monitoring operations to meet cost, quality and delivery standards
  • Inspected machines and equipments to improve operational performance and quality of products
  • Developed employee goals and conducting employee performance reviews
  • Collaborated with maintenance engineers to address equipment utilization and maintenance needs
  • Improved production based on operational reviews and team feedback
  • Reporting to senior production managers on daily materials use, output and other production metrics
  • Detecting and correcting production problems by analyzing inspection and operations reports
  • Monitoring and improving budget targets by tracking and approving expenses.

Production Supervisor

MACOM Technology Solutions
03.2013 - 04.2018
  • Achieved and maintained safety and quality of productions according to goals and plans of department.
  • Increased productivity by improving processes to remove bottlenecks.
  • Managed staff needs, including setting schedules and tracking time for accurate payroll.
  • Improved employees' job satisfactions and reduced turnovers by encouraging daily team meeting for concerns/feedbacks and designing job-relevant training.
  • Managed and improved team workflow by having detailed and efficient schedule management.

Education

Bachelor's degree - Business Management

University of New Hampshire-Main Campus
Durham, NH
05.2005

Skills

  • Budgeting
  • Relationship Management
  • Team Management
  • Project Management
  • Expense Management
  • Schedule Management
  • Process Improvement
  • Strategic Planning
  • Communication skills
  • Presentation Skills
  • Recruiting
  • Client Relationship Management
  • Employee Management

Certification

  • Solder Certification
  • Secret Clearance

Timeline

Business Manager/Owner

Polished Nails and Spa
10.2022 - 12.2023

Production Manager

UTC Aerospace Systems (Raytheon Technologies)
05.2019 - 10.2022

Production Supervisor

MACOM Technology Solutions
03.2013 - 04.2018

Bachelor's degree - Business Management

University of New Hampshire-Main Campus

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Tan Pham