Tana Higley
Student
Boulder City,NV
Summary
Knowledgeable, self-motivated, and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, maintaining organization, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Personal Assistant
Victor Family
Henderson, NV
08.2021 - Current
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Preformed secretarial duties (e.g. making and taking phone calls, managing social media, etc.)
- Curated schedules masterfully.
- Observed schedules by ensuring transportation was done in a timely manner.
- Traveled with family to ensure safety and structure were kept.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
Restaurant Hostess
Toto's Mexican Restaurant
Boulder City, NV
02.2021 - Current
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted each customer with a friendly yet professional smile and attitude.
- Assisted managers with quickly resolving service- and food-related issues.
- Informed servers of newly seated parties for speedy service.
- Memorized and recited large complex orders.
- Carefully enforced Covid-19 safety protocols.
Family Nanny
Falco Family
Boulder City, NV
01.2019 - 09.2019
- Organized different types of activities to enhance physical and intellectual development.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Built positive and nurturing environments to support child social and emotional growth.
Education
High School Diploma -
Boulder City High School
Boulder City, NV 08.2017 - 12.2020
Skills
Customer service
Organization
First Aid/CPR
Data management
Excellent work ethic
Leadership
Teamwork
Verbal and written communication
Multitasking abilities
Timeline
Personal Assistant
Victor Family
08.2021 - Current
Restaurant Hostess
Toto's Mexican Restaurant
02.2021 - Current
Family Nanny
Falco Family
01.2019 - 09.2019
High School Diploma -
Boulder City High School
08.2017 - 12.2020