Tana Landrum
East Bethel,MN
Summary
Results-driven customer service representative skilled in conflict resolution and training new staff. Proven ability to maintain high satisfaction rates through effective communication and attention to detail.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Estes Express
Coon Rapids, Minnesota
09.2018 - Current
- Resolved customer complaints promptly to ensure high satisfaction rates.
- Delivered knowledgeable and friendly updates on freight location, billing discrepancies, and delivery timelines to promote high customer satisfaction.
- Trained new staff on customer service protocols and systems to enhance team effectiveness.
- Maintained professionalism in stressful situations to effectively diffuse tension.
Cashier
Kohls Department Store
Lino Lakes, Minnesota
06.2016 - 01.2019
- Processed customer transactions efficiently at the checkout counter.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Maintained accurate cash drawer and balanced daily receipts.
- Promoted loyalty programs to enhance customer engagement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Facilitated customer transactions for product purchases and signed customers up for the rewards program.
- Handled returns and exchanges according to company policy.
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Managed customer complaints with professionalism and empathy.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Upheld cleanliness and organization in the checkout area.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Stocked shelves with merchandise when needed.
- Facilitated customer transactions for product purchases and signed customers up for the rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
Associate of Applied Science - X Ray Technology
High Tech Institute
Saint Louis Park, MN01-2007
Skills
- Customer service
- Customer relationship management
- Customer engagement
- Complaint handling
- Order processing
- Staff training
- Team training
- Conflict resolution
Timeline
Customer Service Representative
Estes Express
09.2018 - Current
Cashier
Kohls Department Store
06.2016 - 01.2019
Associate of Applied Science - X Ray Technology
High Tech Institute