Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tana Rozelle

Schenectady,NY

Summary

I am interested in the position of Customer Service Representative for Thomas's Pest Control. I have experience with many diverse populations. I have an ability to learn new skills. I have experience in problem identification, solution identification and implementation. I am attracted to your company as you receive many high customer reviews. This indicates an organization of quality in product and deliverance of services. I would be honored to be a part of this team.

Overview

45
45
years of professional experience

Work History

Central Courier

Rehabilitation Support Services
06.2011 - Current
  • Delivered packages efficiently to designated locations using navigation tools
  • Maintained accurate records of deliveries and pickups for tracking purposes
  • Assisted in loading and unloading delivery vehicles to ensure timely dispatch
  • Communicated effectively with customers regarding delivery schedules and updates
  • Learned and adhered to safety protocols while operating vehicles in various conditions
  • Adapted quickly to changing routes and schedules to maximize efficiency
  • Collaborated with team members to streamline delivery processes and improve service quality
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.

Inspector, Voting Systems Specialist, Technician

Schenectady Board Of Elections
04.2010 - Current
  • Conducted thorough inspections to ensure compliance with industry standards and regulations.
  • Identified and documented defects, providing actionable feedback for quality improvement initiatives.
  • Collaborated with cross-functional teams to enhance safety protocols and operational efficiency.
  • Trained and mentored junior inspectors on best practices and inspection techniques.
  • Developed inspection schedules to optimize workflow and resource allocation effectively.
  • Analyzed inspection data to identify trends, facilitating proactive decision-making for management.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Implemented process improvements that resulted in increased accuracy of inspections and reporting procedures.
  • Led root cause analysis investigations to address recurring quality issues in products/processes.

Food Service Worker

Daughter's of Sarah Nursing Home
07.2005 - 06.2009
  • Prepared and served food items following quality and safety standards.
  • Operated kitchen equipment efficiently, ensuring proper functionality and safety protocols.
  • Maintained cleanliness and organization of workstations to promote a safe environment.
  • Collaborated with team members to improve service speed and customer satisfaction.
  • Assisted in inventory management, tracking stock levels, and minimizing waste.
  • Monitored food presentation to ensure adherence to established guidelines and standards.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Familiarized Self and Team, and worked in adherence to Kosher guidelines

Peer Advocate

Mental Health Players
03.1998 - 10.2006
  • Facilitated peer support groups to promote mental health and well-being among participants.
  • Developed resource materials to enhance understanding of available support services.
  • Coordinated outreach efforts to raise awareness about peer advocacy programs within the community.
  • Trained new advocates on program policies, procedures, and effective communication techniques.
  • Educated community about mental health issues and awareness, and community resources.

President

University Action For The Disabled
09.1990 - 06.1991

Identified student concern in regards to campus accessibility

Formed committee of students

Interview students as to accessibility needs

Voted on four top needs representing each class of disability (out of a list of about 30 needs across four classifications)

Along with committee, met with President of University

Secured approximately 28 needs, including top four

Increased inclusivity and accessibility among students and unifying students with university

Treasurer

University Action for Disabled
09.1989 - 06.1990

Identified under served population

Doubled annual stipend for organization

Peer Counselor

Broome Community College
09.1984 - 06.1988
  • Led peer support initiatives, enhancing student engagement and well-being.
  • Mentored new counselors, fostering skill development and professional growth.
  • Developed strategies to improve counseling services and student satisfaction.
  • Coordinated with faculty to address student needs and concerns effectively.

City Council Member

Binghamton, NY
11.1980 - 11.1982
  • Led community engagement initiatives to address local issues and enhance public participation.
  • Collaborated with city departments to develop strategic plans for urban development and sustainability.
  • Advocated for policy changes that improved local infrastructure and public services efficiency.
  • Oversaw budget allocation processes, ensuring transparent use of public funds in community projects.

Education

Psychology/ English

University At Albany
Albany, NY
06-1993

Social Work/ Accounting

SUNY Broome Community College
Binghamton, NY
06-1988

High School Diploma -

Binghamton Central High School
Binghamton, NY
06-1981

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Ability to interact with diverse populations
  • Ability to live in the solution
  • Ability to direct others to a solution
  • Ability to unify around commonality
  • Valid Driver's license
  • Attention to confidentiality
  • Smartphone usage
  • Relationship building and rapport

Timeline

Central Courier

Rehabilitation Support Services
06.2011 - Current

Inspector, Voting Systems Specialist, Technician

Schenectady Board Of Elections
04.2010 - Current

Food Service Worker

Daughter's of Sarah Nursing Home
07.2005 - 06.2009

Peer Advocate

Mental Health Players
03.1998 - 10.2006

President

University Action For The Disabled
09.1990 - 06.1991

Treasurer

University Action for Disabled
09.1989 - 06.1990

Peer Counselor

Broome Community College
09.1984 - 06.1988

City Council Member

Binghamton, NY
11.1980 - 11.1982

Psychology/ English

University At Albany

Social Work/ Accounting

SUNY Broome Community College

High School Diploma -

Binghamton Central High School
Tana Rozelle