Tanaeyah Staglin
Dallas,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Supervisor
Advanced Call Center Technologies, LLC
Oklahoma City, US
06.2022 - 09.2025
- Supervised daily operations while handling inbound customer calls, resolving issues, and completing data entry
- Monitored calls and conducted quality assurance reviews to ensure service and compliance standards
- Coached team members and provided performance feedback to improve productivity
- Assisted with claims processing and provided accurate status updates to customers
- Maintained professionalism, confidentiality, and timely, accurate work
Customer Service Representative
NTT DATA
Oklahoma City, US
01.2021 - 09.2022
- Handled inbound calls and written inquiries (phone, email, fax) regarding claims, benefits, eligibility, and authorizations
- Provided accurate information and high-quality customer service while resolving or escalating complaints
- Maintained compliance with company policies and HIPAA regulations, ensuring confidentiality
- Documented customer interactions, feedback, and completed data entry with accuracy
- Collaborated with internal departments to resolve customer issues efficiently
- Met productivity, quality, attendance, and performance standards
Education
CNA / HHA Certification - Nursing
Family Healthcare Training
Oklahoma City, OK05.2025
Level III Commissioned Security Officer - Security
Dallas Arms Training Academy
Dallas, TX04.2026
BLS/CPR Certification - Emergency Medical /Life Support
Family Healthcare Training
Oklahoma City, OK05.2025
Phlebotomy Certification - Phlebotomy
Global Medical Institute
Oklahoma City, OK02.2025
High School Diploma -
Seeworth Academy
Oklahoma City, OK05.2019
Skills
- Multitasking
- Quality assurance
- HIPAA compliance
- Data entry
- Call monitoring
- Multi-task management
- Complaint handling
- Email management
- Documentation
- Empathy and patience
- Basic life support
- Problem solving
- Patient care
- Flexibility and adaptability
- Claims processing
- Vital sign recording
- Patient assistance
- Surveillance & Monitoring
- Patrol Procedures
- Conflict Resolution & De-escalation
- Emergency Response
- Report Writing
- Access Control
- Customer Service
- Attention to Detail
- Communication Skills
- Problem Solving
- Crowd Control
- Incident Response
- Time Management
- Teamwork
- Firearms Safety
- Use of Force Knowledge
- Safety Compliance
- Observation Skills
Personal Information
Timeline
Customer Service Representative/ Supervisor
Advanced Call Center Technologies, LLC
06.2022 - 09.2025
Customer Service Representative
NTT DATA
01.2021 - 09.2022
CNA / HHA Certification - Nursing
Family Healthcare Training
Level III Commissioned Security Officer - Security
Dallas Arms Training Academy
BLS/CPR Certification - Emergency Medical /Life Support
Family Healthcare Training
Phlebotomy Certification - Phlebotomy
Global Medical Institute
High School Diploma -
Seeworth Academy