Tanagra Felton
Columbus,OH
Summary
Hands-on leader with solid background directing preparation and service of fine and casual dining. Smoothly oversees, trains, and motivates team members to continuously improve performance and always keep customer's needs first. Energetic manager with good problem-solving abilities and decisive approach. Works well under pressure to meet high volume demands.
Overview
11
11
years of professional experience
Work History
Events and Operations Manager
Lucky Strike
03.2025 - Current
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
Banquet Supervisor
Marriott
08.2023 - 03.2025
- Resolved customer issues with tactful communication and creative solutions.
- Forecasted supply and labor needs in alignment with planned menu.
- Monitored employee performance and offered constructive feedback.
- Organized and balanced daily receipts, logs and reports.
- Met tight deadlines by directing safe meal preparation and delivery in fast-paced environment.
Assistant Event Manager
Sandals Emerald Bay
12.2016 - 03.2020
- Recruited and hired event staff and coordinated staff scheduling for ample event coverage.
- Liaised between clients and vendors to facilitate correct products and services for event success.
- Tracked invoices and expenses and reconciled purchases with event-related budgets.
- Coordinated ordering, inventory and distribution of materials.
- Prioritized tasks and effectively managed time to consistently meet target dates for deliverables.
- Planned both small and large events with unique budget, schedule and client demands.
- Input, retrieved and updated event setup information in job-related software.
Restaurant Manager
Sandals Royal Bahamian
07.2014 - 12.2016
- Conducted daily pre-shift meeting with team to communicate specials, guest evaluation scores and staff or service concerns.
- Acted as guest service role model for restaurant, set example for excellent customer service and created positive atmosphere for guest relations.
- Directed opening and closing procedures to maintain adherence to schedule.
- Evaluated staff performance, setting individual goals and providing detailed feedback.
- Delivered store sales and financial objectives, improved restaurant operations and service quality
- Oversaw kitchen to enforce safe and sanitary practices, check portion control and assess meal presentation.
Education
Graduate Certificate - Educational Leadership And Management
Leadership And Development Institute
200 Georgesville Rd, Columbus OHAnger Management And Conflict Resolution
Alison
06.2023
Creating A Diverse And Inclusive Workplace Culture
Alison
06.2023
High School Diploma - undefined
Doris Johnson Sr.
Nassau, Bahamas06.2003
Skills
- Schedule Coordination
- Staff Training
- Guest Experience Management
- Food Safety Management
- Problem-solving
- Team leadership
- Operations management
- Workflow optimization
- Client relations
- Decision-making
- Policies and procedures implementation
AWARDS
Employee of the Month-Marriott, 2023, Supervisor of the year-Sandals, 2019, Perfect Attendance-Sandals 2018, Valedictorian- Leadership and Development Institute
Timeline
Events and Operations Manager
Lucky Strike
03.2025 - Current
Banquet Supervisor
Marriott
08.2023 - 03.2025
Assistant Event Manager
Sandals Emerald Bay
12.2016 - 03.2020
Restaurant Manager
Sandals Royal Bahamian
07.2014 - 12.2016
Anger Management And Conflict Resolution
Alison
Creating A Diverse And Inclusive Workplace Culture
Alison
High School Diploma - undefined
Doris Johnson Sr.
Graduate Certificate - Educational Leadership And Management
Leadership And Development Institute