Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tanaia Long-Leonard

Richmond,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Works well within team settings.

Overview

4
4
years of professional experience

Work History

Security Guard

GardaWorld Security
Richmond, Virginia
04.2024 - Current
  • Answered questions from the public regarding facility rules and regulations.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Identified potential security risks and recommended corrective actions.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Assisted with searches of personnel, vehicles, packages.
  • Administered first aid when necessary in accordance with training guidelines.
  • Conducted daily security patrols of assigned areas.
  • Responded to alarms, emergencies, and disturbances.
  • Issued visitor badges and access cards to authorized personnel.
  • Investigated suspicious activity and reported findings to management.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Completed incident reports regarding violations of policies or procedures.
  • Enforced safety regulations and monitored access control points.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Monitored closed circuit television systems.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Maintained high levels of alertness throughout shifts.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Identified suspicious activity to determine appropriate response.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.

Cashier

Hudson International
Richmond, VA
09.2022 - 03.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Take-Out Server

Applebee's Neighborhood Grill & Bar
Mechanicsville, VA
01.2021 - 09.2022
  • Processed take-out orders accurately by entering them into the restaurant's point of sale system.
  • Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
  • Performed opening duties such as restocking supplies and checking equipment.
  • Provided quality customer service throughout all interactions with guests.
  • Received payments, returned accurate change and closed checks in POS system.
  • Verified accuracy of order upon pick up or delivery.
  • Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
  • Inspected food presentation prior to bagging to ensure it met quality standards.
  • Received payment for take-out orders and processed credit card transactions correctly.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
  • Assisted customers with menu items, answered questions, and made recommendations when asked.
  • Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
  • Greeted customers in a friendly manner and provided menus.
  • Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
  • Filled faxed, mobile and online orders accurately, efficiently and on-time.
  • Assisted other servers in setting up catering trays for large parties or events.
  • Assisted bussers in clearing dirty dishes from tables after guest had left.
  • Maintained cleanliness of lobby area including wiping down tables, chairs and counters.
  • Replenished condiment containers on dining room tables as needed.
  • Adhered to health department regulations regarding proper storage, labeling, rotation and temperature control of all food items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Packaged and bagged cooked food and prepared items.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Refilled condiments, napkins and server workstations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Rotated inventory to reduce waste and optimize freshness.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Directed patrons to restrooms and other amenities within facility.

Education

High School Diploma -

Varina High School
Richmond, VA
05-2021

Some College (No Degree) - Psychology

J Sargeant Reynolds Community College
Richmond, VA

Skills

  • Customer Service
  • Returns Processing
  • Customer Assistance
  • Payment Collection
  • Organizational Abilities
  • Ordering and Stocking
  • Retail Merchandising
  • Customer Service Excellence
  • Merchandise Restocking
  • Cleaning and Sanitizing
  • Order Verification
  • Product Knowledge
  • Inventory Management
  • Written and Verbal Communication
  • Order Packaging
  • Loss Prevention

References

References available upon request.

Timeline

Security Guard

GardaWorld Security
04.2024 - Current

Cashier

Hudson International
09.2022 - 03.2024

Take-Out Server

Applebee's Neighborhood Grill & Bar
01.2021 - 09.2022

High School Diploma -

Varina High School

Some College (No Degree) - Psychology

J Sargeant Reynolds Community College

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Tanaia Long-Leonard