Tanai Hershey
Detroit,MI
Summary
Versatile professional experienced in guest services, front desk operations, case management, and client relationship management. Skilled at enhancing family functioning and student success through tailored support and interventions. Known for creating positive experiences, building strong relationships, and delivering compassionate, client-focused service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Night Auditor Supervisor
Marriott International
Southfield, US
12.2023 - Current
- Resolve guest complaints, emergencies, and wake-up calls to enhance guest satisfaction.
- Manage late check-ins and early check-outs, in a friendly, efficient and courteous manner.
- Reconcile all cash, credit card, and city ledger transactions from the day.
- Apply room rates, taxes, and any late charges to guest accounts.
- Generate occupancy, revenue, and audit summary reports to ensure accurate system preparation for next business day.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual closing paperwork to meet hotel standards and ensure smooth shift transitions.
Guardianship Specialist
Orchards Children's Services
Southfield, US
02.2020 - 02.2026
- Provided intensive home-based services, collaborating with Children's Protective Services, and/or Probate and Circuit Courts in order to identify the family's needs, strengths.
- Crafted service plans and presented cases to Wayne County Probate Court and Circuit Court for service determination.
- Coordinated services and resources to address family needs within designated area.
- Developed goals designed to enhance family functioning.
- Developed and implemented intervention plans tailored to family's home and community needs.
Academic Counselor
Trio Upward Bound Program
Detroit, US
06.2023 - 08.2023
- Conducted regular meetings with students to assess academic progress, establish goals, and develop personalized learning plans that fostered student success.
- Assisted students with course selection, ensuring alignment with graduation requirements and postsecondary aspirations.
- Identified at-risk students early and collaborated with teachers, and administrators to implement targeted interventions that supported academic improvement.
- Provided guidance on college applications, scholarships, financial aid, and career exploration.
- Facilitated workshops on study skills, time management, and stress management.
- Maintained accurate student records and tracked their progress toward academic milestones.
- Acted as a liaison among students and school staff, enhancing communication and ensuring a supportive learning environment.
Intern
Shared Pregnancy Women's Center
Lansing, Michigan
05.2019 - 08.2019
- Responsible for answering phone calls, taking messages, and ensuring client satisfaction
- Give referrals to other helping agencies in the community that can help with client needs
- Assist with educational programs and providing recommendations
- Assist clients with the learn and earn program, material goods and utilizing pregnancy tests
- Empower women with a compassionate and comforting space
- Provide support in organizing educational workshops on women's health topics
- Maintain accurate records of client interactions and services provided
Education
Bachelor of Arts - Human Development & Family Studies
Michigan State University
East Lansing, MI05-2019
Skills
- Guest services
- Guest relations
- Customer service
- Conflict resolution
- Case management
- Social services
Certification
- CPR & First Aid, 07/01/23, 07/01/25
- CPR/AED, 07/01/23, 07/01/25
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Night Auditor Supervisor
Marriott International
12.2023 - Current
Academic Counselor
Trio Upward Bound Program
06.2023 - 08.2023
Guardianship Specialist
Orchards Children's Services
02.2020 - 02.2026
Intern
Shared Pregnancy Women's Center
05.2019 - 08.2019
Bachelor of Arts - Human Development & Family Studies
Michigan State University