Dependable healthcare nursing assistant with several plus years' experience with various patient population, phlebotomy, Lead certified nursing assistant, preceptor, and Certified Dementia nursing assistant. Seeking an opportunity for growth and advancement as a healthcare professional pursuing my goals in nursing
Overview
12
12
years of professional experience
Work History
Patient Access Representative
MUSC
02.2024 - Current
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Certified Nursing Assistant
Ralph H. Johnson VA Medical Center
07.2022 - 11.2023
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
South Bay at Mount Pleasant
10.2020 - 12.2021
Duties included: Skin Assessment (report abnormal findings to nurse), recreational activities, and Point of Care documentation, maintaining patient safety, hourly rounds, activities of daily living, utilization of transfer equipment, and admission and discharge
Certified Nursing Assistant
Wellmore of Daniels Island
07.2018 - 01.2021
Duties Included: Maintain patient safety, maintain a clean and safe environment, work with various population, obtain vital signs such as Alzheimer's, dementia, skilled, and assisted living, documenting, report abnormal skin assessment to nurse.
Summer Afterschool Childcare
Dr. Jessica Broadway
07.2017 - 07.2018
Duties include: Assisting with homework assignments, daily chores, and pick up and transport to afterschool extracurricular activities in timely matter
Customer Service Representative/Cashier
Harris Teeter
03.2013 - 07.2018
Duties include: Customer service, cashiering, assisting customers with online orders and pickups, open and closing of store, inventory, line cook and answering multiple telephone lines.