TaNajae Geter
Greenville,SC
Summary
Reliable treatment and referral coordination specialist with a background in patient access, financial support, and administrative workflow management. Brings calm customer service, conflict resolution, and attention to detail to scheduling, claims processing, documentation, and team support across healthcare settings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Treatment Coordinator
Carolina Family Orthodontics
Greenville, SC
08.2025 - Current
- Liaised between patients and clinical team, guiding individuals from initial consultation through the full smile journey to ensure seamless care.
- Explained treatment options and costs to patients, empowering informed decision-making.
- Supports treatment planning with medical professionals.
- Assisted patients with payment plans and financial assistance, facilitating access to necessary treatments.
- Managed referrals to ensure patients received appropriate care from specialists. to other healthcare providers.
- Schedules patient appointments with healthcare providers.
- Maintains patient records and documentation.
- Provides administrative support to healthcare teams.
- Follows healthcare regulations and policies.
Referral Management Specialist
MUSC Family Medicine
Columbia, SC
02.2024 - 08.2025
- Coordinated MUSC Family Medicine patient scheduling and appointment workflows.
- Supported referral coordination between MUSC Family Medicine providers and specialty offices.
- Liaised with clinical staff to resolve patient access and service concerns.
- Monitored workflow issues and updated procedures for MUSC Family Medicine operations.
- Prepared clinic reports, documents, and administrative records for Family Medicine leadership.
- Developed detailed reports on operational performance metrics and presented results to the senior management team.
- Provided guidance and support to management staff in developing, implementing, and evaluating policies, procedures, and strategies.
Financial Coordinator / Assistant
VSM Management
Columbia, SC
08.2023 - 02.2024
- Processed invoices, vendor payments, and expense reports with accuracy.
- Monitored cash flow and prepared budget tracking reports for leadership.
- Ensured accuracy of budget reports and financial statements.
- Executed month-end closing entries in the general ledger to maintain accurate financial reporting.
- Resolved account discrepancies and billing issues with vendors to ensure accurate financial records.
- Processed treatment claims to insurance carriers on the same day patients received care, expediting reimbursements.
- Assisted in developing long-term strategic plans based on current performance metrics.
- Managed financial records for VSM Management properties and operating accounts.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
Financial Coordinator/Orthodontic Treatment Coordinator
Seabreeze Orthodontics
Myrtle Beach, SC
08.2021 - 07.2023
- Managed patient financial arrangements for orthodontic treatment at Seabreeze Orthodontics.
- Verified insurance coverage and benefits for orthodontic patient accounts.
- Prepared treatment estimates and payment plan options for families.
- Processed insurance claims and followed up on claim status.
- Discussed nuances of insurance benefits to help patients understand financial obligations.
- Prepared weekly cash flow forecasts for use in managing liquidity requirements.
- Reviewed financial documents such as invoices, purchase orders, contracts.
- Ensured compliance with applicable laws and regulations related to finance activities.
To-Go Specialist
Olive Garden, Darden
Myrtle Beach, SC
10.2018 - 08.2021
- Answered to-go order calls, explained menu options, and provided accurate delivery time estimates.
- Reduced customer wait times by efficiently preparing and packaging food for to-go orders.
- Enhanced customer satisfaction through prompt and accurate order processing.
- Worked with kitchen staff to keep to-go orders moving and ensure completion on time.
- Trained new team members on to-go order procedures and supported consistent service quality.
- Worked with kitchen staff to keep to-go orders moving and ensure completion on time.
- Worked with kitchen staff to keep to-go orders moving and ensure completion on time.
- Processed cash payments accurately and maintained accountability for daily sales receipts.
- Operated cash register efficiently to process transactions for cash, debit, and credit card transactions.
Testing Center Assistant
Horry Georgetown Technical College
Conway, SC
01.2016 - 10.2018
- Facilitated testing access for diverse student populations by providing necessary accommodations for special needs and language barriers.
- Provided exceptional customer service to all testing center visitors by addressing inquiries and concerns quickly and effectively.
- Improved student satisfaction with testing experience by offering friendly, professional assistance throughout the process.
- Trained new testing center assistants, helping build a more efficient team that delivered strong customer service to students and staff.
- Contributed to testing center success by working with colleagues on continuous improvement initiatives.
- Improved test center efficiency by streamlining scheduling and registration processes.
- Supported maintenance of technology equipment at the center by troubleshooting issues for smooth exam delivery.
- Ensured accuracy of testing results through meticulous attention to detail during exam administration.
- Handled incoming phone calls to assist clients with their inquiries., email correspondence, incoming mail, outgoing mail, and faxing tasks.
Education
Associates of Science - General Studies
Horry Georgetown Technical College
Conway, South Carolina05-2020
High School Diploma -
Irmo High School
Irmo, SC05-2016
Skills
- Patient relationship management
- Patient education
- Treatment planning
- Insurance verification
- Healthcare software management
- Electronic health records
- Microsoft Word, PowerPoint and Excel
- Customer support
Education /Certifications
- Southeastern Esthetics Institute
- Columbia, South Carolina
- Esthetics Licensure Course - 600 Clock Hours
- Graduated June 2023
Certification
- CPR certified
Timeline
Treatment Coordinator
Carolina Family Orthodontics
08.2025 - Current
Referral Management Specialist
MUSC Family Medicine
02.2024 - 08.2025
Financial Coordinator / Assistant
VSM Management
08.2023 - 02.2024
Financial Coordinator/Orthodontic Treatment Coordinator
Seabreeze Orthodontics
08.2021 - 07.2023
To-Go Specialist
Olive Garden, Darden
10.2018 - 08.2021
Testing Center Assistant
Horry Georgetown Technical College
01.2016 - 10.2018
Associates of Science - General Studies
Horry Georgetown Technical College
High School Diploma -
Irmo High School