Tanasia Coleman
Irvington
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
1824
1824
years of professional experience
1
1
Certification
Work History
Cargo Agent
Alliance Ground International
03.2023 - Current
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
Front Office Agent
Swissport Cargo Services
05.2021 - 01.2023
- Conducted data analysis to prepare forecasts and identify trends.
- Estimated freight and postal rates to track shipment costs and weights.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Consulted with customers regarding needs and addressed concerns.
- Taking payment for freight
- Preparing paper work for warehouse
- Upheld quality control policies and procedures to increase customer satisfaction.
Lead Security Guard
St. Mortiz Security
07.202 - 12.2022
- Documented security-related situations and submitted in-depth reports to superiors.
- Guarded restricted areas to prevent unauthorized entry.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Identified suspicious activity to determine appropriate response.
Teacher's Assistant
Lightbridge Academy
01.2021 - 06.2021
- Cared for 5 children ages 1 year old to 3 year of age.
- Balanced schedules to promote optimal rest, play and educational periods.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Making sure the kids have a great time a daycare.
- Sanitized toys and tables to maintain clean, safe environment.
Cashier
OTG Manager EWR-Newark international
08.2019 - 02.2021
- Helping customer Around the Airport
- Answering questions the travelers have.
- insuring that the customer/traveler have a great experience walker through Newark International airport
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
All Major Areas
Peoples Preparatory Charter School
Newark, NJ06.2018
Skills
- Scheduling and Calendar Management
- Document Control
- Billing and Invoicing
- Data Entry
- Listening Skills
- Information Analysis
- Building Customer Trust and Loyalty
- Customer Support
Certification
- Licensed Sora License ( From State of NJ)- received 07/07/2021
- CPR Certified
Education and Training
other
Timeline
Cargo Agent
Alliance Ground International
03.2023 - Current
Front Office Agent
Swissport Cargo Services
05.2021 - 01.2023
Teacher's Assistant
Lightbridge Academy
01.2021 - 06.2021
Cashier
OTG Manager EWR-Newark international
08.2019 - 02.2021
All Major Areas
Peoples Preparatory Charter School
- Licensed Sora License ( From State of NJ)- received 07/07/2021
- CPR Certified
Lead Security Guard
St. Mortiz Security
07.202 - 12.2022
Similar Profiles
Sebastian TelloSebastian Tello
Cargo Ramp Agent at Alliance Ground InternationalCargo Ramp Agent at Alliance Ground International
EMMA CHAPMANEMMA CHAPMAN
Passenger Service Supervisor at Alliance Ground InternationalPassenger Service Supervisor at Alliance Ground International
Yaimilie Acevedo TrinidadYaimilie Acevedo Trinidad
Ramp Agent at Alliance Ground InternationalRamp Agent at Alliance Ground International