Tanasia ray
Jersey City
Summary
Dynamic Customer Service Representative with a proven track record at Tmobile, excelling in complaint resolution and customer retention. Leveraged active listening and critical thinking to enhance user experience and boost team morale. Skilled in call management and data entry, consistently achieving high customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tmoblie
01.2019 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Nursing Practice
Mildred Elley
Albany, NY06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Call management
- Scheduling
- Follow-up skills
- Order processing
- Service standard compliance
- Sales closing
- Credit adjustments
Timeline
Customer Service Representative
Tmoblie
01.2019 - 03.2025
Nursing Practice
Mildred Elley
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