Tanasia Moore
Laurel ,MD
Summary
Dynamic and results-driven professional with extensive experience at Aldi and Bath & Body Works. Proven track record in customer service and effective communication, driving sales growth and enhancing customer satisfaction. Skilled in cash handling and employee training, demonstrating strong organizational abilities and a commitment to excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Lead Store Associate
Aldi
Laurel, Maryland
11.2019 - Current
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored employee performance and provided feedback as needed.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Stocked shelves with incoming shipments in an organized fashion.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Lead Sales Associate
Bath & Body Works
Columbia, Mary
06.2018 - 01.2019
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Shift Manager
Sweetgreen
Washington, DC
04.2014 - 02.2017
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Documented receipts, employee hours and inventory movement.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Maintained cleanliness and organization of work area.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Attended regular team meetings for updates on new menu items or promotions.
- Performed regular audits of store operations including cash handling procedures.
Education
High School Diploma -
Surrattsville Senior High
Clinton Maryland 05-2013
Skills
- Organizational skills
- Customer service
- Content development
- Active listening
- Good Telephone Etiquette
- Conflict resolution
- Dependable and responsible
- Computer skills
- Effective communication
- Multitasking
- Cash handling
- Employee training
- Task delegation
- Networking
- Time management
Languages
English
Full Professional
Spanish
Limited
Timeline
Lead Store Associate
Aldi
11.2019 - Current
Lead Sales Associate
Bath & Body Works
06.2018 - 01.2019
Shift Manager
Sweetgreen
04.2014 - 02.2017
High School Diploma -
Surrattsville Senior High
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