Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Tanatswa Chigoche

Tanatswa Chigoche

Tabernash,CO

Summary

Diligent Front Desk Agent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Devils Thumb Ranch Resort & Spa
11.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Rides and Attractions Host/Operator

MIRAL EXPERIENCES - Seaworld Abu Dhabi
04.2023 - 10.2024
  • Welcoming guests to Miral World
  • Monitor and inspect rides attractions for safety
  • Providing customer service to guests, including answering questions and safety procedures
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Provided on-the-job training to newly hired workers and team members.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.

Waitress

The Peach Boutique Hotel
06.2021 - 02.2023
  • Upselling and Promotions
  • Facilitating to go orders
  • Taking care of guest enquiries
  • Handling reservations for small and large groups of guests
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Diploma - Hospitality Management

Chinhoyi University of Technology
Zimbabwe
11.2022

Skills

  • Customer service
  • Attention to detail
  • Appointment scheduling
  • Verbal and written communication
  • Team collaboration
  • Administrative support
  • Complex Problem-solving
  • Sensitive information handling
  • Conflict management
  • Hospitality best practices

Languages

English

Hobbies and Interests

Travelling, Reading

Timeline

Front Desk Receptionist

Devils Thumb Ranch Resort & Spa
11.2024 - Current

Rides and Attractions Host/Operator

MIRAL EXPERIENCES - Seaworld Abu Dhabi
04.2023 - 10.2024

Waitress

The Peach Boutique Hotel
06.2021 - 02.2023

Diploma - Hospitality Management

Chinhoyi University of Technology

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