Tanaya Brooks
Tampa
Summary
Resourceful Credit Assistant known for high productivity and efficiently completing tasks. Skilled in analyzing financial data, managing credit risk, and maintaining accurate records. Excels in communication, problem-solving, and time management, ensuring smooth operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Credit Assistant
Bank of America
Tampa
08.2024 - Current
- Maintained customer files, including credit histories, payment records and account status information.
- Identified opportunities to improve processes related to the administration of customer accounts.
- Responded promptly to inquiries from customers regarding their accounts.
- Assisted in the collection of delinquent accounts by following up on past due balances via telephone or mail correspondence.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Provided technical assistance to internal staff regarding credit policies and procedures.
Retail/Collection Cross Skill Specialist
JP Morgan & Chase Bank
Tampa
05.2022 - 08.2024
- Established strong rapport with customers resulting in successful payment collection
- Ensured knowledge of legal requirements associated with collections
- Exhibited strong oral and written communication abilities with clarity and precision.
- Facilitated regular online discussions with manager and team to align on goals
- Utilized various software programs, including Microsoft Office suite, to effectively manage accounts receivable data.
- Effectively juggled multiple projects while consistently adhering to management's specified timelines
- Analyzed customer financial information and credit reports to determine optimal repayment strategies
Technical Support- Chat Resolution Specialist
Robinhood
03.2021 - 05.2022
- Utilized sophisticated charting software to detect lucrative possibilities within the market.
- Established strong connections with existing and potential clients
- Effectively overseen various exchange accounts to maintain transaction security and regulatory compliance.
- Implemented and removed restrictions on clients' accounts
- Analyzed daily margin calls and collaborated with representatives to implement required measures
- Kept current on regulatory requirements for clearing platforms
- Ensured accurate documentation and corrected trade errors for records and audits.
Customer Service Representative
Maximus
08.2020 - 03.2021
- Evaluated healthcare coverage plans
- Successfully enrolled customers into healthcare plans through building strong customer relationships
- Implemented strategies to optimize cost savings and expand coverage for health plans
- Displayed strong verbal and written communication abilities
- Managed payment processes to guarantee continuous service
- Provided education on payment solutions to customers.
- Utilized probing questions to determine the service needs and precisely inputted information into electronic systems.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FloridaSkills
- Performance Analysis
- Team Oversight
- Strong interpersonal and communication skills
- Account Management
- Credit History Analysis
- Data-Driven Decision-Making
- Microsoft Word, Excel
- Debt collection strategies
- Data entry accuracy
- Conflict resolution
- Legal compliance
- Document management
Timeline
Credit Assistant
Bank of America
08.2024 - Current
Retail/Collection Cross Skill Specialist
JP Morgan & Chase Bank
05.2022 - 08.2024
Technical Support- Chat Resolution Specialist
Robinhood
03.2021 - 05.2022
Customer Service Representative
Maximus
08.2020 - 03.2021
High School Diploma -
Tampa Bay Technical High School