Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanayah Hill

Norfolk,VA

Summary

Compassionate and dedicated aspiring Certified Nursing Assistant (CNA) currently enrolled in Tidewater Community College CNA Job Skills Training Program (JSTP). Possess excellent communication, empathy, and time management skills developed through previous customer service roles. Seeking an entry-level position to contribute to a healthcare team while continuing education and gaining hands-on experience in a clinical setting.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Conduent
Norfolk, Virginia
09.2023 - 05.2024

• Assisted clients with inquiries, providing clear and effective communication to resolve issues.

• Developed strong conflict resolution and active listening skills by addressing customer concerns in high-pressure environments.

• Managed time efficiently to handle multiple client requests during shifts, prioritizing tasks based on urgency.

Stocker

Walmart
Norfolk, VA
06.2022 - 04.2023
  • Managed inventory, restocked shelves, and ensured product displays were organized and visually appealing.
  • Assisted with unloading deliveries and distributing products throughout the store.
  • Developed time management and multitasking skills by handling tasks efficiently in a fast-paced environment.

Sales Associate

Citi Trends
Norfolk, Virginia
05.2019 - 08.2020

• Delivered excellent customer service by assisting shoppers, handling transactions, and maintaining an organized sales floor.

  • Greeted customers and provided exceptional customer service.

• Strengthened interpersonal communication and problem-solving skills through daily interaction with diverse clientele.

Education

Associate of Arts - Liberal Arts

Tidewater Community College
Norfolk, VA
05-2026

Certificate - Certified Nursing Assistant (CNA)

Tidewater Community College (JSTP)
Norfolk, VA
12-2024

High School Diploma -

Lake Taylor High School
Norfolk, VA
06-2022

Certificate of Technical Studies - Criminal Justice

Norfolk Technical Center
Norfolk, VA
06-2022

Skills

  • Patient Care & Support (in training)
  • Basic Life Support (BLS) and CPR Certified
  • Vital Signs Monitoring (in training)
  • Time Management and Organization
  • Effective Communication and Active Listening
  • Empathy and Compassion
  • Problem Solving and Conflict Resolution

Timeline

Customer Service Representative

Conduent
09.2023 - 05.2024

Stocker

Walmart
06.2022 - 04.2023

Sales Associate

Citi Trends
05.2019 - 08.2020

Associate of Arts - Liberal Arts

Tidewater Community College

Certificate - Certified Nursing Assistant (CNA)

Tidewater Community College (JSTP)

High School Diploma -

Lake Taylor High School

Certificate of Technical Studies - Criminal Justice

Norfolk Technical Center
Tanayah Hill