Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Work Availability
Timeline
Hi, I’m

Tanbir Ahmed

The Bronx,NY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Tanbir Ahmed

Summary

Experienced client services professional with a proven track record of directly interfacing with industry customers. Adept at understanding products, services, and consumer trends, with a deep commitment to maintaining the highest ethical standards and building strong customer trust. Skilled in excellent communication, problem solving, multitasking and conflict resolutions. Ready to leverage this expertise to excel in the Customer Service Representative role and deliver exceptional results.

Overview

9
years of professional experience
1
Certification

Work History

T-Mobile
The Bronx, NY

Connectivity Expert
08.2022 - 09.2023

Job overview

  • Provided accurate information about product and services, ensuring improved customer satisfaction.
  • Resolved customer complaints in timely manner, maintaining high level of customer service.
  • Assisted customers with product selection, billing, and technical support, contributing to increased sales and customer retention.
  • Tracked orders from start to finish, guaranteeing on-time delivery of goods and services.

T-Mobile
The Bronx, NY

Retail Integration Specialist
01.2020 - 08.2022

Job overview

  • Delivered detailed information about products and services, enhancing customer understanding and driving sales.
  • Resolved customer issues promptly, resulting in increased customer satisfaction.
  • Promoted additional products and services to meet customer needs, contributing to increased sales.
  • Managed customer accounts efficiently using CRM software tools.

T-Mobile
The Bronx, NY

Lead Mobile Expert
01.2015 - 08.2020

Job overview

  • Conducted rigorous testing and troubleshooting on mobile devices, ensuring their optimal performance and reliability for customers
  • Proactively monitored customer feedback an leveraged insights to drive continuous product improvements, enhancing customer satisfaction.
  • Developed and implemented effective strategies to elevate customer satisfaction level with mobile products, resulting in increased loyalty and repeat business.
  • Provided expert technical support to customers through phone, email and chat, delivering swift and efficient issue resolution and enhancing overall customer supports services
  • Actively engaged with customers during in-store visits, demonstrating use of various mobile device features, resulting in improved product knowledge and customer satisfaction.

Education

Strayer University
Washington, DC

BBA from Marketing
07.2025

Hillcrest High School
Jamaica, NY

High School Diploma
06.2008

Skills

  • MS Office
  • Quality Assurance
  • Customer Relations
  • Verbal Communication
  • Problem-Solving
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Data Management
  • Portfolio creation expert

Accomplishments

  • Top 10% sales associate in T-Mobile, for outstanding performance
  • AW Community MVP award
  • Managed four legacy Sprint store in coaching/developing staff

Certification

  • Analyticsstics Career - Springboard, Feb 2022

Languages

English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Professional
Availability
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Timeline

Connectivity Expert

T-Mobile
08.2022 - 09.2023

Retail Integration Specialist

T-Mobile
01.2020 - 08.2022

Lead Mobile Expert

T-Mobile
01.2015 - 08.2020

Strayer University

BBA from Marketing

Hillcrest High School

High School Diploma

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Tanbir Ahmed