Nancy Eyenga
Grapevine,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Astute customer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Coding and Billing Specialist
NTXMBS
11.2021 - Current
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Monitored changes in coding regulations to provide recommendations for compliance.
Customer Service Associate
Isha Inc
02.2018 - 09.2019
- Increased revenue by cross-selling and upselling products and services.
- Responded proactively and positively to rapid change.
- Provided training and support to new associates to help provide high-quality customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Billing and Coding Associate
Rainbow Children's Hospital
08.2016 - 02.2018
- Audited and corrected billing and posting documents for accuracy.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Encoded and canceled checks using bank machines.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Researched and resolved billing discrepancies to enable accurate billing.
Translator
Dallas College
01.2013 - 02.2016
- Developed strategies to perform accurate and consistent translations.
- Created detailed reports on accuracy of translated documents.
- Interpreted spoken and written languages other than English and vice versa.
- Updated existing translations to meet contemporary trends in communication.
- Assisted with translation of foreign language television and radio programs.
Education
Associate of Science - Business Administration
Dallas College
Richland, TX05.2023
No Degree - Medical Billing And Cooding
Peloton College
Dallas, TX02.2021
Skills
- Benefits Explanations
- Customer Service and Assistance
- Commercial Insurance
- Eligibility Rules
Certification
- Arlington Training - In 2022
medical billing and cooding
Co
medical cooding specialist
Evaluate medical records and charge tickets to ensure completeness, accuracy, and compliance with the International Classification of Diseases Manual - Clinical Modification (ICD-9-CM), and the American Medical Associations Current Procedural Terminology Manual (CPT).
Timeline
Medical Coding and Billing Specialist
NTXMBS
11.2021 - Current
Customer Service Associate
Isha Inc
02.2018 - 09.2019
Billing and Coding Associate
Rainbow Children's Hospital
08.2016 - 02.2018
Translator
Dallas College
01.2013 - 02.2016
Associate of Science - Business Administration
Dallas College
No Degree - Medical Billing And Cooding
Peloton College
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