Carissa Marie Lazarin
El Paso,TX
Summary
Friendly, goal oriented employee dedicated to extremely high levels of customer satisfaction and meeting aggressive business goals. Able to learn new tasks quickly and proficient in growing key customer and business relationships. I am both eager and committed to represent an establishment with a professional demeanor.
Overview
4
4
years of professional experience
Work History
Medical Office Specialist
HCA Healthcare Inc.
El Paso, TX
09.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Patient Service Representative
GreenLight Connections
El Paso, TX, USA
10.2022 - 05.2023
- Pfizer Oncology Together - scheduled patient medication shipments
- Answered, investigated and directed patient inquiries or complaints to manager
- Provided clerical support to assist in delivery of quality health care services
- Scrutinized prescriptions and referrals for accuracy to verify patient service and treatment
- Input patient data into the electronic medical record system accurately and efficiently
Insurance Verification Specialist
Children's Eye Center of El Paso
El Paso, Texas, USA
06.2020 - 09.2022
- Answered questions from patients and clerical staff regarding coverage
- Resolved issues requiring patient input to expedite claims
- Obtained information from patients for claims and updated patient records
- Addressed and resolved issues identified by billing staff related to eligibility and coverage
- Verified insurance coverage and eligibility prior to appointments and procedures
Education
El Paso Community College
El Paso, TX09.2024
Skills
- Critical Thinking
- Customer and Personal Service
- Foreign Language
- Medical Insurance
- Appointment Scheduling
- Appointment Confirmation
- Benefits Explanations
- Insurance Verification
- Understanding of medical terminology
- Phone and Email Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Specialist
HCA Healthcare Inc.
09.2023 - Current
Patient Service Representative
GreenLight Connections
10.2022 - 05.2023
Insurance Verification Specialist
Children's Eye Center of El Paso
06.2020 - 09.2022
El Paso Community College