Josie Avalos
Edinburg
Summary
A position in your company with a long term goal and great communication skills with customers and people.
Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Overview
20
20
years of professional experience
Work History
Medical Office Specialist
Doctors Hospital at Renaissance Health System
04.2024 - Current
Customer Service Representative
Faneuil
01.2021 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations, became a team lead.
- Worked well in a team setting, providing support and guidance.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Bank of America/TTEC
06.2019 - 09.2020
Translator and Interpreter
Carousel Pediatrics
07.2018 - 04.2019
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
Customer Service Representative
Maximus
06.2018 - 07.2018
Educational Testing Services Representative
Adecco Staffing
03.2018 - 06.2018
- Working with the school districts assisting the superintendents for the Starr testing.
- Provided scores to parents.
Content Moderator
Google/YouTube
02.2018 - 02.2018
- Technical care customer service assisting customers with their YouTube red accounts.
- Monitored content that was on YouTube.
Infotainment Specialists
General Motors Co/Concentrix
04.2015 - 12.2017
- Technical support troubleshooting their vehicle screens and assisting them pairing their phone with the vehicle.
Technical Care Specialist
T Mobile
10.2013 - 06.2014
- Assisting customers with their phones internet, troubleshooting.
- Worked in the store and assisted customers in purchasing their devices asked them to upgrade their service plan
Collector
Preston Powers and Stone
03.2013 - 10.2013
- Collecting for companies like Rio Grande Emergency Physicians and Med Care EMS.
Customer Service Representative
Teleperformance USA
03.2008 - 02.2011
- Taking calls for Sprint, then we became Verizon and CPL electric Corp. Taking payments answering billing questions.
- Assisting customers to upgrade their plans.
Cashier
Burger King
01.2007 - 01.2008
- Excellent communication skills, both verbal and written.
- Cleaning, Cashier.
Cashier
Little Caesars Pizza
01.2006 - 01.2007
- Helping customers with their orders and making pizzas
Hostess
Golden Corral
01.2005 - 01.2006
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associates - Criminal Justice
South Texas College
McAllen, TX01.2014
High School Diploma - undefined
ECONOMEDES HIGH SCHOOL
Edinburg, TX01.2008
VOCATIONAL - Pharmacy Tech
SOUTH TEXAS VOCATIONAL TECH
McAllen, TXSkills
- Using the computer working with different programs and getting used to them easily
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Scheduling
- Appointment scheduling
- Documentation
- Medical documentation
- Medical office software
- Appointment setting
- Healthcare regulations
ADDITIONAL INFORMATION
- KEYBOARDING- One year. Earned a "B" in this class in high school.
- TEAMWORK- Involved in teamwork all through high school and in all the jobs I've worked for.
- COMMUNICATION-Seven years. Answering phones, dealing with customers and answering their questions about their bills or problems with any type of service on their cell phone lines and their light.
Languages
Spanish
Timeline
Medical Office Specialist
Doctors Hospital at Renaissance Health System
04.2024 - Current
Customer Service Representative
Faneuil
01.2021 - 03.2024
Customer Service Representative
Bank of America/TTEC
06.2019 - 09.2020
Translator and Interpreter
Carousel Pediatrics
07.2018 - 04.2019
Customer Service Representative
Maximus
06.2018 - 07.2018
Educational Testing Services Representative
Adecco Staffing
03.2018 - 06.2018
Content Moderator
Google/YouTube
02.2018 - 02.2018
Infotainment Specialists
General Motors Co/Concentrix
04.2015 - 12.2017
Technical Care Specialist
T Mobile
10.2013 - 06.2014
Collector
Preston Powers and Stone
03.2013 - 10.2013
Customer Service Representative
Teleperformance USA
03.2008 - 02.2011
Cashier
Burger King
01.2007 - 01.2008
Cashier
Little Caesars Pizza
01.2006 - 01.2007
Hostess
Golden Corral
01.2005 - 01.2006
High School Diploma - undefined
ECONOMEDES HIGH SCHOOL
Associates - Criminal Justice
South Texas College
VOCATIONAL - Pharmacy Tech
SOUTH TEXAS VOCATIONAL TECH
Similar Profiles
Emily RiveraEmily Rivera
Senior Accounts Payable at Doctors Hospital at Renaissance Health SystemSenior Accounts Payable at Doctors Hospital at Renaissance Health System
Yonick FriasYonick Frias
IT Technical Support Specialist at Doctors Hospital at Renaissance Health SystemIT Technical Support Specialist at Doctors Hospital at Renaissance Health System
Nora HernandezNora Hernandez
Insurance Verifier at Doctors Hospital at Renaissance Health SystemInsurance Verifier at Doctors Hospital at Renaissance Health System
Margaret HerweckMargaret Herweck
ER Registered Nurse at Doctors Hospital At Renaissance Health SystemER Registered Nurse at Doctors Hospital At Renaissance Health System
Jennifer Iron CloudJennifer Iron Cloud
Cashier at MedCare PharmacyCashier at MedCare Pharmacy