Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tandel Gallagher

Upland,CA

Summary

Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.

Overview

15
15
years of professional experience

Work History

Food Runner

Chili's Restaurant
Upland, CA
07.2024 - Current
  • Support serving staff in delivering accurate and well-presented food orders.
  • Help in training new food runners, sharing best practices and operational knowledge.
  • Adhere to food safety and handling protocols to maintain a hygienic service environment.
  • Fill trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Participate in ongoing training to enhance job skills and knowledge.
  • Maintain knowledge of menu items and daily specials to answer customer inquiries.
  • Clean and sanitize work areas throughout shift including counter tops, floors, equipment.
  • Resolve guest complaints to maintain complete customer satisfaction.
  • Actively contribute to the team by taking on additional duties during staff shortages or special events.
  • Work in close collaboration with team members to ensure customers received high-quality service.

Salon Assistant

California Hair Lounge
Rancho Cucamonga, CA
01.2018 - 02.2020
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Applied appropriate products to customer scalps based on preferences and health needs, promoting desired changes to hair and scalp and boosting customer enjoyment.
  • Collected payment from customers and scheduled next appointments.
  • Educated clients about products used during their appointment and recommended appropriate products for home care.
  • Performed light receptionist duties such as checking clients out upon completion of services rendered.
  • Maintained accurate inventory counts throughout the day to ensure sufficient supply levels were available.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.
  • Processed payments from clients using point-of-sale systems accurately and efficiently.
  • Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.

Assistant Manager

Nonno's Pizzeria
Upland, CA
07.2013 - 11.2014
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted staff by serving food and beverages or bussing tables.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Managed accounts payable, accounts receivable and payroll.

Jewelry Sales Associate

Eddie Jewelry
Alta Loma , CA
05.2011 - 08.2012
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Upsold additional services or products to increase revenue opportunities.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Completed paperwork accurately for all transactions according to company policies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Courtesy Clerk

Albertsons
Upland, CA
06.2010 - 12.2010
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Took unwanted items from checkout to proper location.
  • Promptly responded to customer requests or complaints in an appropriate manner.
  • Inspected customer bags to ensure no shoplifting occurred.
  • Checked expiration dates on products regularly and removed outdated items from shelves.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Carried out special orders requested by customers promptly and efficiently.

Education

High School Diploma -

Excellence in Education
Monrovia, CA
06-2010

Skills

  • Dining room assistance
  • Table service
  • Foodservice
  • Dining room setup
  • Service station maintenance
  • Table resetting
  • Strong teamwork
  • Order management
  • Anticipating customer needs
  • Safety awareness
  • Teamwork and collaboration
  • Cash handling
  • POS systems

Timeline

Food Runner

Chili's Restaurant
07.2024 - Current

Salon Assistant

California Hair Lounge
01.2018 - 02.2020

Assistant Manager

Nonno's Pizzeria
07.2013 - 11.2014

Jewelry Sales Associate

Eddie Jewelry
05.2011 - 08.2012

Courtesy Clerk

Albertsons
06.2010 - 12.2010

High School Diploma -

Excellence in Education

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Tandel Gallagher