Tandie Hyland
Colorado Springs,CO
Summary
Professional in title documentation field, offering readiness to excel in maintaining accurate records and managing essential paperwork. Adept at ensuring compliance and accuracy, contributing to overall operational success. Reliable in team settings, adaptable to evolving demands, with keen eye for detail and organizational skills that streamline processes.
Overview
11
11
years of professional experience
Work History
Title Clerk
Phil Long Dealerships
04.2019 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle title transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Streamlined title processing procedures, reducing turnaround time by implementing efficient filing systems.
Administrative Assistant
Phil Long Dealerships
05.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Education
Medical Assisting
Everest College
Colorado Springs, CO07.2008
Skills
Attention to detail Pressure management Positive attitude
Timeline
Title Clerk
Phil Long Dealerships
04.2019 - Current
Administrative Assistant
Phil Long Dealerships
05.2014 - Current
Medical Assisting
Everest College