Hi, I’m
Tandra Hand
Colorado Springs,CO
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
5
years of professional experience
1
Certification
Work History
AAA
Insurance Agent
04.2021 - Current
Job overview
- FloridaOffering the best insurance solutions to meet members needs
- Educate customers on insurance and identifying opportunities to sell additional products Adding and removing vehicles from policies
- Endorsements, billing/coverage reviews, membership upgrades.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Utilized CRM software to manage client relationships.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Created detailed reports for management to track performance and sales.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
Progressive
Insurance Agent
08.2018 - 04.2021
Job overview
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Education
Widefield High SchoolColorado Springs, CO
Associate Of General Studies
05.2015
Skills
- Policy Renewals
- Leads Prospecting
- Client Relations
- Customer Follow-Up
- Client Retention
- CRM Software
- Customer Service
- Account Management
- Lead Development
- Property Insurance
- New Client Acquisition
- Upselling
- Life Insurance
- Client Needs Analysis
Certification
- Licensed Insurance Agent- 5 years
Timeline
Insurance Agent
AAA
04.2021 - Current
Insurance Agent
Progressive
08.2018 - 04.2021
Widefield High School
Associate Of General Studies
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