Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taneatha Redmond

Walnut Hill,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Special Education Teacher Assistant

Escambia County School District
12.2014 - Current
  • Helped classroom teachers achieve instructional objectives.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Enhanced student understanding by adapting instructional techniques to meet individual needs and learning styles.
  • Provided support to help students with special needs learn and grow.
  • Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.

Member Service Representative

Navy Federal Credit Union-Heritage Oaks
03.2013 - 08.2013
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.


Education

Associate of Science - Health Sciences

Ultimate Medical Academy - Clearwater
Clearwater, FL
11.2011

High School Diploma -

Northview High School
Century, FL
05.2005

Skills

  • Customer Service
  • Account Management
  • Computer Skills
  • Credit Union Knowledge
  • Customer Support
  • Call center experience

Languages

English
Full Professional

Timeline

Special Education Teacher Assistant

Escambia County School District
12.2014 - Current

Member Service Representative

Navy Federal Credit Union-Heritage Oaks
03.2013 - 08.2013

Associate of Science - Health Sciences

Ultimate Medical Academy - Clearwater

High School Diploma -

Northview High School

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Taneatha Redmond