Taneeca Anthony
Charlotte,NC
Summary
Dynamic and results-driven professional with a proven track record at Everstory Partners, excelling in sales and customer care. Adept at leveraging strong communication skills and CRM proficiency to exceed quotas and enhance client satisfaction. Passionate about delivering exceptional service while thriving in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Everstory Partners
Charlotte, USA
08.2024 - Current
- Executed pre-need and at-need sales strategies, consistently exceeding sales quotas.
- Conducted prospecting and lead generation to expand client base effectively.
- Facilitated upselling and cross-selling of services
- Managed appointment scheduling and follow-ups
- Demonstrated proficiency in CRM software
- Negotiated contracts
- Collaborated with funeral directors and staff to coordinate services
- Provided compassionate customer service through active listening and grief-sensitive communication.
Master Stylist/Owner
TEE'S HAIR
01.2010 - Current
- Promote company
- Style hair to meet individual client preferences and enhance satisfaction.
- Maintained cleanliness of work environment
- Managed client information
- Organized receipts for accurate financial tracking and reporting.
- Ordered supplies to maintain adequate inventory..
Customer Service Representative (key holder)
DRY CLEAN CITY
Matthews, NC
01.2014 - 09.2014
- Assisted customers with inquiries and product selections.
- Operated conveyer systems
- Counted registers to ensure accurate financial reporting.
- Tagged clothing items for inventory management.
- Opened and closed store (Key holder)
- Executed machine washing and dry cleaning of garments.
Sales Lead Manager
CRAZY 8's
Pineville, North Carolina
05.2012 - 01.2014
- Executed bank deposits to ensure timely financial transactions.
- Counted registers to verify cash accuracy at day's end.
- Maintained shipment logs for inventory tracking and auditing purposes.
- Assisted customers with inquiries to enhance service experience.
- Approved employee time sheets to facilitate payroll processing.
- Managed store opening and closing procedures to ensure operational readiness.
Manager
SIMPLY FASHIONS
01.2005 - 08.2008
- Provided assistance to customers, ensuring a positive shopping experience.
- Performed opening and closing procedures
- Managed cash registers
- Prepared bank deposits
- Trained newly hired employees
Education
Bachelor's degree - Criminal Justice Computer Forensics
Strayer University
District of Columbia01-2027
Associate of Arts - Business Administration
Strayer University
Washington, DC07-2024
Associate's degree - Cosmetology
MyrAngel Beauty Institute
North Carolina10.2021
GED -
Central Piedmont Community College
Charlotte, NC12.2011
Skills
- Sales drive and assistant management
- Cash handling and retail sales
- Makeup application and hair styling
- Customer care and communication
- Merchandising and serving experience
- Data entry and typing
- Fast-paced environment adaptability
- Heavy lifting expertise
Certification
- Cosmetology License, 07/01/23, 12/31/25
- Licensed Natural Hair Care Specialist
Timeline
Family Service Counselor
Everstory Partners
08.2024 - Current
Customer Service Representative (key holder)
DRY CLEAN CITY
01.2014 - 09.2014
Sales Lead Manager
CRAZY 8's
05.2012 - 01.2014
Master Stylist/Owner
TEE'S HAIR
01.2010 - Current
Manager
SIMPLY FASHIONS
01.2005 - 08.2008
Bachelor's degree - Criminal Justice Computer Forensics
Strayer University
Associate of Arts - Business Administration
Strayer University
Associate's degree - Cosmetology
MyrAngel Beauty Institute
GED -
Central Piedmont Community College