TANEIKA JACKSON

• Created weekly reports outlining progress on key initiatives.
• Collaborated with senior management to develop annual operational plans.
• Managed daily workflow of team members to meet organizational goals.
• Implemented customer service standards across all departments in the organization.
• Resolved conflicts between employees or customers in a professional manner.
• Facilitated the development of staff by providing training, coaching, and feedback.
• Monitored customer complaints and provided timely solutions to improve customer experience.
• Handled responsibilities successfully in manager's absence.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Open and close store.

Balancing the cash register and making bank deposits.

Collecting payments in cash, credit, debit or check.

Issuing receipts and making change.

• Taking digital x-rays
• Use of intraoral camera
• Taking impressions, pouring up impressions and trimming models
• OSHA Compliance
• Interacted with vendors to place supply orders
• Stocked supplies
• Assisted dental hygienist
• Setting up and breaking down of operatories
• Preparing and presenting treatment plans
• Knowledge of Casey presentation
• Maintained a neat, clean and organized environment throughout the office.
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
• Conducted routine maintenance of equipment used in dentistry operations.
• Educated patients on proper oral hygiene techniques and habits.
• Laid out dental instruments and equipment before procedures.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Educated patients on treatment procedures and post-procedure home care.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Prepared patients by explaining scheduled treatments and potential side effects.
• Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
• Provided 4-handed assistance during dental procedures, including passing instruments to the dentist and holding suction devices.