Taneisha Jones
McKinney,Texas
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Legal Assistant/Paralegal
Hunter and Kalinke
McKinney, TX
11.2022 - Current
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Redacted confidential information from legal documents on case-by-case basis.
- Prepared and processed expense reports for reimbursing attorneys.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Organized legal documents in company filing systems and databases.
- Met with clients and attorneys to discuss case details and evidence.
- Contacted witnesses and scheduled interviews and evaluations.
- Created and updated case management and client account databases.
Benefits Verification Specialist
Capgemini
McKinney, TX
12.2020 - 05.2022
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained thorough and current personnel handbooks and records.
ISR
Uvalle Law Firm, PLLC
Dallas, TX
05.2022 - 11.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Associate of Arts -
12.2020
Bachelor of Arts - Criminal Justice
12.2020
Bachelor of Arts - Psychology
12.2020
Paralegal Certificate
05.2024
Skills
- Strong critical thinking skills
- Prudent judgment skills
- Ability to collaborate with and inspire colleagues
- Excellent leadership and communication skills
- Time management skills
- Ability to address and organize complex and abstract problems
- Relationship Building
- Filing System Organization
- Correspondence and Legal Forms Drafting
- Calendar Management
- Legal Correspondence
- Legal Research
- Microsoft Office
- Verbal and Written Communication
- Case Support Skills
- Deadline Monitoring
- Effective Multitasking
- Customer Service
- Team Building
- Administrative Support
- Proofreading and Editing
- Case Management
- Task Prioritization
Interests
Research:
McNair Scholars Program, The University of Arkansas at Little Rock. (August 2019- Present) I research the Victimization of People with Traumatic Brain Injuries.
Community Service:
- Susan G. Komen Race for a Cure (2010- Present)
- VNA Meals on Wheels (2015-Present)
- North Texas Food Bank (2015-Present)
- National Aphasia Association (2017-Present)
- Stew Pot (2019-Present)
- EL Zocalo Immigrant Resource Center (2019)
Timeline
Legal Assistant/Paralegal - Hunter and Kalinke
11.2022 - Current
ISR - Uvalle Law Firm, PLLC
05.2022 - 11.2022
Benefits Verification Specialist - Capgemini
12.2020 - 05.2022
University of Arkansas At Little Rock - Associate of Arts,
The University of Arkansas At Little Rock - Bachelor of Arts, Criminal Justice
The University of Arkansas At Little Rock - Bachelor of Arts, Psychology
Collin County Community College - , Paralegal Certificate
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