Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Certification
Timeline
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Taneisha Scott

Client Technical Support Specialist
Surprise,AZ

Summary

Versatile professional with a robust background in technical support at Charles Schwab & Co, and a proven track record in military law enforcement. Excelled in troubleshooting, risk management, and fostering team collaboration. Demonstrated continuous improvement, enhancing efficiency by 20%. Skilled in Microsoft Excel and coaching, adept at translating complex technical issues into actionable solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Specialist – Client Technical Support

Charles Schwab & Co
Phoenix, AZ
08.2021 - Current
  • Provided top-tier assistance to manage and settle sophisticated technical issues promptly.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Coordinated with other departments to ensure efficient workflow processes.

Military Law Enforcement Officer

United States Air Force
Vandenberg AFB, CA
09.2016 - 09.2022
  • Ensured rigorous protection measures across all locations through effective security protocols.
  • Protected citizens by preventing crime, enforcing laws and apprehending suspects.
  • Conducted traffic stops for violations of motor vehicle laws.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.

Rural Carrier Associate (RCA)

United State Postal Service
Canfield, OH
06.2016 - 09.2021
  • Managed mail delivery, stamp transactions, and outgoing shipments.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

Manager in Training (MIT)

First Choice Communication (AT&T Authorized Retailer)
Columbiana, OH
07.2015 - 02.2016
  • Guided consumers to optimal cellphone technology selections.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.

Multi-Channel Sales Assistant

Best Buy
Boardman, OH
08.2011 - 07.2015
  • Delivered experiences tailored to customer needs and preferences.
  • Performed regular price checks to ensure competitive pricing.
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Education

Associate of Arts - Criminal Justice

Community College of the Air Force
Montgomery, AL
04.2019

Bachelor of Arts - Economics, General Business Administration

Youngstown State University
Youngstown, OH
05.2014

Skills

  • Microsoft Word
  • Continuous improvement
  • Troubleshooting techniques
  • Coaching and mentoring
  • Microsoft Excel
  • Microsoft PowerPoint
  • Analytical thinking
  • Risk management
  • Team collaboration
  • Customer relations
  • Team performance improvement
  • Technical troubleshooting
  • Knowledge sharing

Volunteer Experience

  • Job Shadowing 30th SCS (Space Communications Squadron), 04/20, Learning the inner-working and operations of base networking.
  • Blood Donor, American Red Cross, NE, OH, 09/09 - Present
  • Relay for Life, American Cancer Society, Boardman, OH, 03/13 - 09/16, Fundraising and giving for a greater cause.
  • Recycling Volunteer, Youngstown, OH, 09/13, Providing a clean community for all.

Accomplishments

  • 2024 Aspiring Leadership Program Alumni Top Presenter (Charles Schwab)
  • 2024 Q3 Team Client Survey Winner

Certification

  • Security Industry Examination (SIE) - Passed 10/2022
  • General Securities Representative Examination (Series 7) - Passed 01/2024
  • Uniform Securities Agent State Law Examination (Series 63) - Passed 05/2024

Timeline

Specialist – Client Technical Support

Charles Schwab & Co
08.2021 - Current

Military Law Enforcement Officer

United States Air Force
09.2016 - 09.2022

Rural Carrier Associate (RCA)

United State Postal Service
06.2016 - 09.2021

Manager in Training (MIT)

First Choice Communication (AT&T Authorized Retailer)
07.2015 - 02.2016

Multi-Channel Sales Assistant

Best Buy
08.2011 - 07.2015

Associate of Arts - Criminal Justice

Community College of the Air Force

Bachelor of Arts - Economics, General Business Administration

Youngstown State University

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Taneisha ScottClient Technical Support Specialist