Tanejha Lilley
Gwynn Oak,MD
Summary
Results-driven healthcare manager with strengths in operations management, regulatory compliance, and care coordination. Proven ability to oversee scheduling, documentation, and team support in fast-paced care settings. Committed to accurate records, smooth service delivery, and positive patient experiences.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Healthcare Administrator Manager
Caring One's & Assistant Living And Independence
Gwynn Oak, Maryland
09.2026 - Current
- Supported daily resident care coordination across assisted living and independent living programs.
- Arranged appointments, transportation, and service plans for seniors and support staff.
- Ensured compliance with care policies, documentation standards, and facility procedures to maintain quality of care.
- Updated families, nurses, and caregivers on resident needs and status changes.
- Monitored compliance with care policies, documentation standards, and facility procedures.
- Communicated with families, nurses, and caregivers about resident needs and updates.
- Supported medication coordination and follow-up with healthcare providers.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Responded proactively to concerns and questions by acting on patient feedback.
- Prepared informative manuals and training guides to assist with successful management of the healthcare system.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Analyzed data from surveys, reports, and interviews to identify improvement areas and enhance patient satisfaction scores.
- Developed and maintained computerized record management systems to store and process data.
- Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
- Analyzed staffing needs within the organization based on projected patient volumes.
- Conducted regular audits of operational processes to identify areas for improvement.
- Created business plans to optimize staffing efficiencies and reporting structures.
- Assisted with recruitment efforts by interviewing prospective candidates and making hiring decisions based on qualifications and experience.
- Communicated with patients compassionately while keeping medical information private.
- Oversaw daily operations in assisted living and independence services for assisted living and independence services.
- Coordinated staff schedules to meet resident care needs.
- Coordinated resident admissions, room assignments, and move-in support.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies that significantly improved customer satisfaction and loyalty within the facility.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
Medicine Technician
TANAE'S AND HER SELF-MEDICATION-SHOTS
Towson, Maryland
07.2018 - 05.2020
- Prepared patient-specific medications according to physician orders and protocols.
- Verified prescriptions and dosage instructions before administering treatments.
- Verified accuracy of prescription information prior to dispensing or administration of drugs.
- Monitored clients for reactions during medication shot visits.
- Monitored medication expiration dates and removed outdated items from shelves.
- Explained shot procedures and aftercare to clients clearly.
- Maintained accurate records of all medications administered to patients.
- Recorded medication details in patient logs and service records.
- Sanitized injection tools and work areas using clinic safety standards.
- Ensured compliance with federal laws governing narcotics storage, record keeping practices.
- Maintained records of controlled substances per state regulations and DEA requirements.
- Communicated with physicians regarding drug interactions, contraindications, dosages and allergies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained the necessary care for medical concerns.
- Managed workflow processes for the efficient filling of prescriptions in a timely manner.
- Provided customer service at the pharmacy counter by answering questions about medications.
- Assisted with the training of new staff on departmental policies, procedures, and standards.
- Collaborated with other healthcare professionals regarding patient care plans.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2020
Bachelor of Science - Healthcare Administrative Manager
Pima Community College
Tucson, AZ10-2026
Diploma - Dental Assistant
Fortis College
Towson, MD10-2026
Ph.D. - Professional Studies
European Institute of Management & Technology
Zug Switzerland10-2026
Skills
- Healthcare administration
- Patient coordination
- Medical records
- Appointment scheduling
- Compliance monitoring
- Electronic health records
- Customer service
- Emergency preparedness
- Health information systems
- Clinical supervision
- Operations management
- Human resources management
- Healthcare policy
- Healthcare marketing
- Staff training and development
- Facility management
- Managed care
- Regulatory affairs
- Organizational development
- Lean healthcare
- Patient scheduling
- Care coordination
- Medical documentation
- Regulatory compliance
- Medication handling
Certification
- CMT Technician
Languages
English
Professional
Affiliations
- I love helping others, Family Person and Talking to people, taking care of others.
Timeline
Healthcare Administrator Manager
Caring One's & Assistant Living And Independence
09.2026 - Current
Medicine Technician
TANAE'S AND HER SELF-MEDICATION-SHOTS
07.2018 - 05.2020
High School Diploma -
Penn Foster Career School
Bachelor of Science - Healthcare Administrative Manager
Pima Community College
Diploma - Dental Assistant
Fortis College
Ph.D. - Professional Studies
European Institute of Management & Technology