Taneka Sharperson
Raleigh,NC
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Reimbursement Case Manager
Mercalis / Tek System
11.2022 - Current
- Educated clients on available programs offers for Xarelto and other Janssen Medications, Patient Enrollment, Benefits Investigation, Escalation, Rebate Processing
Prior Authorization Specialist
McKesson
09.2021 - 11.2022
- Complete authorization and referrals for service, including appointment and procedures, Reviewing patient medical history and insurance coverage for approval, Contact referring physician for additional information if needed, Prepare and distribute letters detailing Prior Authorization
Customer Service Representative
Center Of Disease Control
08.2020 - 09.2021
- Provided customer service for vendors and patients for COVID-19. Patients. Collected and documented orders for Center of disease control. Ensured accurate documentation of all test results, equipment specifications and adjustments made during TAB process.
Customer Service Representative/Dispatcher
LSG Sky Chefs
02.2018 - 08.2020
- Prepared schedule and workflow for drivers and staff, dispatch service orders to branch locations. Facilitate information flow between customers service, account management operation, quality assurance and LSG corporate.
Education
High school diploma or GED - General Studies
Sanderson High School
Skills
- Salesforce (10 years)
- Quality Assurance (10 years)
- Microsoft Office (10 years)
- Microsoft Word (10 years)
- Microsoft Powerpoint (10 years)
- Micros POS (10 years)
- Human Resources (10 years)
- Accounts Payable (10 years)
- QuickBooks (10 years)
- Customer Service Skills (10 years)
- CRM Software (10 years)
- POS (10 years)
- Office Management
- Account Management (10 years)
Timeline
Reimbursement Case Manager
Mercalis / Tek System
11.2022 - Current
Prior Authorization Specialist
McKesson
09.2021 - 11.2022
Customer Service Representative
Center Of Disease Control
08.2020 - 09.2021
Customer Service Representative/Dispatcher
LSG Sky Chefs
02.2018 - 08.2020
High school diploma or GED - General Studies
Sanderson High School
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