Tanekka Bridges
Houston,USA
Summary
Customer Success Specialist recognized for high productivity and task efficiency. Expertise in delivering exceptional service and building strong client relationships. Proficient in active listening, empathy, and patience to enhance customer satisfaction and promote long-term loyalty.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist
Apree health
Remote
11.2024 - Current
- Resolved customer service and healthcare navigation issues through effective communication channels.
- Managed case backlog while documenting interactions in Salesforce for accurate record-keeping.
- Provided support for appointment scheduling, account access, benefits, and programs efficiently.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of customer information.
- Utilized internal tools to address and resolve customer concerns effectively.
- Performed outbound calls for appointment scheduling and additional assigned tasks.
- Maintained quality, efficiency, and productivity standards to deliver exceptional service.
- Responded to inquiries via email, phone, live chat, and asynchronous messaging promptly.
Patient Enrollment Specialist
DM Clinical
Houston, Texas
09.2022 - 01.2024
- Engaged diverse populations to recruit volunteers for various research studies.
- Educated patients on complex research concepts during engagement, enrollment, and retention phases.
- Analyzed daily metrics across databases to evaluate individual and team performance.
- Initiated data-driven enhancements to improve engagement, enrollment, and retention processes.
- Acquired engagement and enrollment processes through training and observation by clinical research team.
- Collaborated with providers, clinical teams, outreach workers, and staff to boost participation rates.
- Utilized electronic medical records and health center workflows to optimize patient engagement.
- Facilitated electronic enrollment activities including informed consent and survey administration in compliance with protocols.
Booking Coordinator
Bulkhaul
Humble, Texas
02.2022 - 08.2022
- Executed import and export movements according to customer specifications.
- Updated in-house container management system for bulk haul operations.
- Managed multiple suppliers for transport, cleaning, and repair of tank containers.
- Communicated daily with overseas offices to ensure operational alignment.
- Utilized Sabre GDS systems daily for booking rail transport and shipments.
- Approved supplier billing to maintain financial accuracy.
- Negotiated competitive rates with suppliers to reduce operational costs.
- Provided daily progress reports to Operations Manager for performance tracking.
Loan Processing Specialist
Above Lending
Houston, Texas
12.2021 - 02.2022
- Assisted customers in navigating accounts and managing loan processes, including document uploads.
- Communicated with customers via phone, SMS, and email regarding loan products and financial well-being.
- Reviewed accounts to resolve complex reconciliations, implementing necessary adjustments and corrections.
- Updated status of pending loan requests for clients using Excel spreadsheets.
- Cultivated relationships with external partners to negotiate delinquent accounts on behalf of clients.
- Provided oversight on client finances, determining optimal strategies for addressing inquiries and requests.
- Utilized multiple tools to consolidate common debts from various clients, enhancing negotiation strength.
- Demonstrated strong time management and multitasking skills to effectively handle account queues.
Administrative Coordinator - Licensed Bail Bondsman
Aladdin Bail Bonds
Cleveland, Ohio
02.2017 - 09.2021
- Supervised and delegated assignments to bond agents to enhance operational efficiency.
- Reviewed and proofread all agent underwriting documents for accuracy and compliance.
- Trained new hires on departmental tasks to promote success and improve employee retention.
- Provided administrative support for claims matters, ensuring timely resolution.
- Assisted with corporate and inter-agency requests, including filing motions and trust deeds.
- Examined vouchers, invoices, and claims for payment accuracy related to bond agreements.
- Resolved complex account reconciliations through adjustments and corrective entries.
- Maintained inventory control, petty cash management, and efficient mail handling.
Owner Service Representative
Flexjet
Cleveland, Ohio
02.2011 - 02.2017
- Ensured exceptional client service throughout all interactions, fostering loyalty and satisfaction.
- Utilized effective listening skills during calls to improve communication clarity.
- Led cross-departmental teams in conflict resolution while advocating for owners.
- Trained and supervised new hires, contributing to increased retention rates.
- Managed high volumes of calls and emails with professionalism and efficiency.
- Scheduled travel accommodations based on individual requirements, optimizing arrangements.
- Interpreted contract terminology and geographical details accurately.
- Monitored trip statuses with Excel and aviation tools, promptly relaying changes.
Client Service Representative
Air Culinaire Worldwide
Columbus, Ohio
07.2010 - 02.2011
- Oversee self-assignment of emails by reps and assign emails as needed based on reps individual capabilities and current workload.
- Ensured any assigned orders are processed accurately and in a timely manner.
- Ensured proper note padding of all pertinent information regarding an order.
- Used company software to determine approved preferred supplier for assigned order.
- Ensured any orders that are processed by the GSA are e-filed and coded properly.
- Researched pricing of custom items utilizing company approved websites.
- Directed communication within the supply chain regarding order clarity, i.e. via phone or e-mail.
- Executed quotes and ensured all resources to save and/or win by applying appropriate promotional code/discount as directed by manager.
- Upsold items based on clients requested menu.
- Performed self QC of orders ensuring accuracy of requested menu items, ensuring all appropriate fees are present and making sure any potential GPQC issues are minimized prior to submitting the order to the kitchen or manager for further QC.
- Provided exceptional customer service to clients in the aviation catering industry.
- Coordinated logistics for catering orders and special requests for flights.
Flight Attendant
US Airway Airlines
East Elmhurst, USA
06.2007 - 03.2010
- Conducted pre-flight safety checks, ensuring cleanliness and readiness of aircraft.
- Assisted passengers with boarding and deplaning processes for smooth operations.
- Managed in-flight service by distributing refreshments and addressing passenger needs.
- Responded to passenger inquiries and resolved issues to enhance travel experience.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Demonstrated emergency protocols, including oxygen mask usage and proper seat belt fastening.
- Welcomed passengers, verified tickets, and directed to assigned seating.
- Served food and beverages to enhance passenger comfort during flights.
- Addressed inquiries regarding flights, travel routes, and estimated arrival times.
- Provided assistance to passengers with special needs, such as children and elderly individuals.
- Led passengers in emergency situations, administering first aid when necessary.
- Prepared analytical reports on flight-related issues for operational review.
Education
CourseCareers - Tech Sales
CourseCareers
Remote09.2025
High School Diploma - College Prep
Warrensville Heights City Schools
Warrensville Heights, OH05.2003
Some College (No Degree) - Business Management
Central State University
Wilberforce, OHSkills
- Adaptability and Continuous Learning
- Customer engagement
- Team collaboration
- Appointment scheduling
- CRM software
- Analytical thinking
- Multitasking and organization
- Remote support tools
- Customer service excellence
- Product knowledge
- Sales support
- Active listening
- Empathy and patience
- Issue troubleshooting
- Effective communication
- Interpersonal and Communication Skills
- Technical Proficiency and Product Knowledge
- Sales Expertise and Business Acumen
Timeline
Customer Support Specialist
Apree health
11.2024 - Current
Patient Enrollment Specialist
DM Clinical
09.2022 - 01.2024
Booking Coordinator
Bulkhaul
02.2022 - 08.2022
Loan Processing Specialist
Above Lending
12.2021 - 02.2022
Administrative Coordinator - Licensed Bail Bondsman
Aladdin Bail Bonds
02.2017 - 09.2021
Owner Service Representative
Flexjet
02.2011 - 02.2017
Client Service Representative
Air Culinaire Worldwide
07.2010 - 02.2011
Flight Attendant
US Airway Airlines
06.2007 - 03.2010
CourseCareers - Tech Sales
CourseCareers
High School Diploma - College Prep
Warrensville Heights City Schools
Some College (No Degree) - Business Management
Central State University