Tanequa Hardaway
Corsicana
Summary
Dynamic and reliable professional with extensive experience at Braums Ice Cream And Dairy, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for training new staff and maintaining high standards of cleanliness, contributing to a positive shopping experience.
Overview
20
20
years of professional experience
Work History
Cashier, cook
Braums Ice Cream And Dairy
04.2006 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented best practices for cleanliness and food safety in service areas.
- Trained new staff on cash handling procedures and customer interaction standards.
- Enhanced customer experience through effective communication and product knowledge.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced shopping experience, provided product information and location assistance.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations and dining areas.
- Collaborated with team members to expedite food preparation during peak hours.
- Monitored food temperatures to ensure safety and quality compliance.
- Implemented efficient cooking techniques to enhance meal presentation and flavor.
- Trained new staff on kitchen protocols and food safety practices.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Education
High School Diploma -
Corsicana High
Corsicana, TX05-2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Money handling
- Honest and dependable
- Problem-solving
- Dependability and reliability
- Hospitality and accommodation
- Basic math
- Credit card processing
- Training and onboarding
- Empathy and patience
- Clear communication
- Organizational growth
- Multitasking and organization
- Attention to detail
- POS systems
- Issue resolution
- Product knowledge
- Cash register systems
Timeline
Cashier, cook
Braums Ice Cream And Dairy
04.2006 - Current
High School Diploma -
Corsicana High