Tanesha Ballard
Philadelphia,PA
Summary
Experienced customer service technician with a strong desire to develop and utilize extensive skills. Committed to delivering exceptional service, eager to become a valuable asset to your company. Proven track record of providing top-notch customer support, excelling at efficiently resolving issues and ensuring customer satisfaction. Ready to contribute expertise in enhancing overall customer experience and driving positive results for your organization.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Rite Aid
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Provider Services Specialist
Early Learning Resource Center Region 18
04.2022 - 05.2023
- Collaborated with cross-functional teams to address complex provider issues, resulting in improved resolution times.
- Conducted thorough analyses of provider performance data, identifying opportunities for improvement and addressing areas of concern.
- Enhanced provider relations by addressing inquiries and resolving issues in a timely manner.
- Supported providers during contract negotiations by providing relevant data analysis and recommendations based on historical trends.
Pharmacy Technician
CVS
11.2021 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Direct Support Professional
NHS Human Services
12.2016 - 08.2019
- Cared for individuals experiencing developmental or intellectual disabilities or illnesses
- Helped clients complete basic housekeeping tasks
- Assisted with personal tasks such as bathing, dressing and as well as transporting clients to appointments and other social outings
- Created and maintained a safe and happy environment
Cashier
Kmart
02.2014 - 10.2016
- Provided a positive customer experience with fair, friendly, and courteous service
- Maintained a safe and clean work environment by complying with procedures, rules, and regulations
Education
Life Science Institute -
Philadelphia Job Corps
Philadelphia12.2012
Skills
- Positive Attitude
- Problem Solving
- Adaptability
- Customer Service
- Meet Deadlines
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Insurance Verification
- Data Entry
- Interviewing Clients
- Data Collection
- Telephone Etiquette
References
Available Upon Request
Timeline
Pharmacy Technician
Rite Aid
09.2024 - Current
Provider Services Specialist
Early Learning Resource Center Region 18
04.2022 - 05.2023
Pharmacy Technician
CVS
11.2021 - 03.2022
Direct Support Professional
NHS Human Services
12.2016 - 08.2019
Cashier
Kmart
02.2014 - 10.2016
Life Science Institute -
Philadelphia Job Corps
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