Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Open To Work
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Tanesha Jacobs

Aurora,CO

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativeCollections SpecialistHome Health Aide (HHA)Medical Office SpecialistMedical Office Specialist

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Aurora, CO, USAurora, CO
Open to relocation: No

Summary

  • Medical Billing and Coding specialist seeking to advance my career and to apply my skills towards enhancing the lives of others. I have great customer service experience and work very well with others.
  • Proficiencies: Greenway; eClinicalWorks; MS Word; MS PowerPoint; Typing Speed:29 WPM
  • Skills: Decision-making skills; Problem solving skills; Attention to detail; Trustworthy; Customer Service oriented
  • Honor/Rewards: I made Deans List and Honor Roll during my Academic studies at Ultimate Medical Academy. Authorized to work in the US for any employer

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Absolute Electric Heating and Air
Denver, CO
03.2025 - Current
  • Call management: Handle incoming customer calls with professionalism and positive attitude
  • Appointment Management: Make outbound calls to schedule membership appointments and renew memberships
  • Scheduling: Booking service appointment according to availability and severity
  • Coordination: Bridge communication between customers, dispatchers and management
  • Customer Support: Provide excellent service to both new and returning customers ensuring a seamless experience
  • Collaboration: Work closely with the team to meet company goals and uphold a commitment to exceptional service

Collections Specialist

Amerita
Centennial, CO
08.2024 - 02.2025
  • Ensure daily accomplishments work towards company goals for cash collections and Account Receivable over 90 days.
  • Understand and adhere to state and federal regulations and company policies regarding compliance, integrity, patient privacy and ethical billing and collection practices.
  • Research outstanding balances and take necessary collection action to resolve in a timely manner; recommend necessary demographic changes to patient accounts to ensure future collections.
  • Research assigned correspondence; take necessary action to resolve requested information in a timely manner; establish appropriate follow up.
  • Negotiate payment plans with patients in accordance with company collection policies.
  • Identify patterns of short-payment or non-payment and bring them to the attention of appropriate supervisory personnel.
  • Review insurance remittance advices for accuracy. Identify billing errors, short-payments, overpayments and unpaid claims and resolve accordingly, communicating any needed system changes.
  • Review residual account balances after payments are applied and generate necessary adjustments (within eligible guidelines), overpayment notifications, refund requests and secondary billing.
  • Interact with third party collection agencies.
  • Work within specified deadlines and stressful situations.

Home Health Aide (HHA)

Edsys Home Health Care
Aurora, CO
08.2022 - 05.2024
  • Providing Personal Care (Bathing, Dressing, Personal Hygiene, Etc.)
  • ADL’S
  • Home Maker Services (Meal Prep, Laundry, Mopping/Sweeping, Shopping Etc.)
  • Medication Reminders

Medical Office Specialist

Aurora Denver Cardiology Associates
Aurora, CO
12.2022 - 12.2023
  • Patient Relations/Front Office/ Answering Phones
  • Patient Check In/Out
  • Scheduling/Rescheduling
  • Insurance Verification
  • Collection of Co-payment (cash /charge)
  • Closing end of day
  • Medical Records
  • Patient Information
  • Maintain patient Confidentiality

Medical Office Specialist

Medix/ Aurora Denver Cardiology Associates
Centennial, CO
10.2022 - 12.2022
  • Patient Relations/Front Office/ Answering Phones
  • Patient Check In/Out
  • Scheduling/Rescheduling
  • Insurance Verification
  • Collection of Co-payment (cash /charge)
  • Closing end of day
  • Medical Records
  • Patient Information
  • Maintain patient Confidentiality

Patient Care Coordinator II

Colorado Athletic Conditioning Clinic
Aurora, CO
10.2020 - 08.2022
  • Greets patients and visitors in a courteous and friendly manner
  • Answer phones, take and rely messages in a professional and timely manner
  • Schedule patients for service to ensure their treatment goals are met. Assure missed appointments are rescheduled
  • Preform insurance verification before each patient first visit to verify coverage
  • Meet with patient on their first visit to assure all necessary paperwork is completed
  • Collect patient co-payment, coinsurance and deductible for each office visit
  • Process all payment methods
  • Maintain patient confidentiality
  • Perform other office support work as needed

Patient Account Representative II

Centura Health
Centennial, CO
02.2020 - 05.2020
  • Managed and resolved regulatory and commercial accounts
  • Facilitated the analysis and research of the EOBs to problem-solve outstanding accounts
  • Analyzed credit balances and issued refunds as necessary

Medicare Sales Support (Temporary)

Kaiser Permanente
Aurora, CO
09.2019 - 01.2020
  • Help coordinate sales seminars and meetings
  • Assist with data entry to confirm and set appointments
  • Make copies, distribute fliers, set up equipment
  • Administrative support

School Bus Driver

Denver Public Schools
Denver, CO
10.2017 - 09.2019
  • The driver is responsible for the safe and efficient transportation of elementary, Middle and High School students.
  • Transporting students with special needs on regular routes, excursions and athletic trips.
  • The Driver must meet all federal, state and local requirements, obey all traffic laws and operate the school bus safely.

Mental Health Counselor

Third way Center
Aurora, CO
11.2016 - 02.2017
  • Milieu management, including counseling and crisis intervention when needed
  • Teaching the youth skills based off their ability to enhance their opportunity for normalization.
  • Administer medication when needed

Summer Camp Director

Families Forward Resource Center
Denver, CO
05.2014 - 02.2017
  • Developing a camp curriculum with level-appropriate leisure and recreational activities.
  • Planning daily camp activities and creating activity schedules.
  • Presenting camp information to prospective clients, when required.
  • Hiring camp employees, including activity specialists, recreation leaders, and camp counselors.
  • Overseeing camp employees, accommodations, and meals, as well as ensuring the wellbeing of campers.
  • Managing the allocated budget, as well as ordering camp equipment and supplies.
  • Modifying activities for campers with special needs.
  • Ensuring safe practices and a healthy camp environment.
  • Keeping records and documenting processes.

Family Advocate

Families Forward Resource Center
Denver, CO
05.2012 - 02.2017
  • Supervising Families during visitation with their children that have been court ordered.
  • Attending all state mandatory training
  • Providing the families with support and resources for the possibility of reunification.

School Bus Driver

Denver Public Schools
Denver, CO
03.2014 - 11.2016
  • The driver is responsible for the safe and efficient transportation of elementary, Middle and High School students.
  • Transporting students with special needs on regular routes, excursions and athletic trips.
  • The Driver must meet all federal, state and local requirements, obey all traffic laws and operate the school bus safely.

Education

Associate of Science - Health Sciences

Ultimate Medical Academy
07-2019

High School Diploma - undefined

William Smith High School
Aurora, CO
05-1999

Associate's degree - undefined

Bachelor of Science - Behavioral Health Science

Grand Canyon University
Phoenix, AZ
06-2028

Skills

  • Patient Registration
  • Computer skills
  • Time management
  • Customer service
  • Medical Office
  • Phone etiquette
  • HIPAA Compliance
  • Organizational skills
  • Computer literacy
  • Front desk
  • Communication skills
  • Administrative experience

Certification

  • Driver's License
  • QMHP Certification

Timeline

Customer Service Representative

Absolute Electric Heating and Air
03.2025 - Current

Collections Specialist

Amerita
08.2024 - 02.2025

Medical Office Specialist

Aurora Denver Cardiology Associates
12.2022 - 12.2023

Medical Office Specialist

Medix/ Aurora Denver Cardiology Associates
10.2022 - 12.2022

Home Health Aide (HHA)

Edsys Home Health Care
08.2022 - 05.2024

Patient Care Coordinator II

Colorado Athletic Conditioning Clinic
10.2020 - 08.2022

Patient Account Representative II

Centura Health
02.2020 - 05.2020

Medicare Sales Support (Temporary)

Kaiser Permanente
09.2019 - 01.2020

School Bus Driver

Denver Public Schools
10.2017 - 09.2019

Mental Health Counselor

Third way Center
11.2016 - 02.2017

Summer Camp Director

Families Forward Resource Center
05.2014 - 02.2017

School Bus Driver

Denver Public Schools
03.2014 - 11.2016

Family Advocate

Families Forward Resource Center
05.2012 - 02.2017

High School Diploma - undefined

William Smith High School

Associate's degree - undefined

Associate of Science - Health Sciences

Ultimate Medical Academy

Bachelor of Science - Behavioral Health Science

Grand Canyon University

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Tanesha Jacobs