Tanesha Jordan
Detroit,MI
Summary
Dedicated healthcare professional with over 10 years of experience in patient communication, documentation, and administrative support. Expert in insurance verification and adept at managing electronic health records while ensuring HIPAA compliance. Passionate about contributing to a dynamic billing team, leveraging a strong background in healthcare operations to enhance patient care and streamline processes. Proven ability to thrive in fast-paced environments, improving patient experiences and supporting organizational goals.
Overview
11
11
years of professional experience
Work History
Certified Medication Aide / Senior Team Leader
Marycrest Manor
Livonia, MI
02.2018 - Current
- Conducted insurance verification support and resolved patient billing inquiries.
- Maintained accurate medical and administrative records in electronic systems, ensuring HIPAA compliance.
- Coordinated scheduling, supply tracking, and follow-up care with patients and families.
- Supported needs of 30+ residents under long-term care.
Activities Assistant
St. Anne’s Mead
Southfield, MI
02.2023 - 02.2024
- Managed documentation and schedules, supporting accurate billing codes for activities.
- Developed and implemented engaging activities tailored to residents' interests and abilities.
- Coordinated schedules and logistics for recreational programs, ensuring seamless execution.
- Collaborated with multidisciplinary teams to enhance residents' social interactions and well-being.
Transition Coordinator
Marycrest Manor
Livonia, MI
06.2018 - 07.2022
- Verified eligibility and coordinated services with insurers for patient transitions.
- Prepared detailed case files, ensuring HIPAA compliance.
- Facilitated communication among team members to enhance collaboration and streamline workflows.
- Managed administrative tasks, including filing, data entry, and responding to inquiries efficiently.
- Developed processes for tracking project milestones, improving visibility of progress across teams.
Certified Nursing Assistant
Botsford Commons Senior Community
Farmington, MI
08.2015 - 02.2018
- Collected and documented patient data to support accurate reimbursement.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Supported needs of 27+ residents under long-term care.
- Led initiatives to improve resident engagement through activity programming and social interaction opportunities.
Certified Nursing Assistant
Cambridge South Healthcare Center
Beverly Hills, MI
10.2014 - 08.2015
- Recorded treatments and observations for 20+ residents, ensuring timely updates for billing.
Education
Certificate - Medical Insurance Billing Office Administration
Ross Medical Education Center
Taylor, MI01-2021
Skills
- Insurance verification expertise
- Familiarity with electronic health records
- Scheduling and administrative support
- Ability to adapt to new software systems
- Proficient in medical coding and compliance
- Specialized administrative patient support
- Client relations and support
- Strong documentation skills
Timeline
Activities Assistant
St. Anne’s Mead
02.2023 - 02.2024
Transition Coordinator
Marycrest Manor
06.2018 - 07.2022
Certified Medication Aide / Senior Team Leader
Marycrest Manor
02.2018 - Current
Certified Nursing Assistant
Botsford Commons Senior Community
08.2015 - 02.2018
Certified Nursing Assistant
Cambridge South Healthcare Center
10.2014 - 08.2015
Certificate - Medical Insurance Billing Office Administration
Ross Medical Education Center
RELEVANT TRAINING
- Ross Medical Education Center – Madison Heights, MI
- Certificate in Medical Insurance Billing & Office Administration (Expected Jan 2025)
- Coursework includes ICD-10 & CPT coding, insurance billing processes, HIPAA, and EHR systems.