Summary
Overview
Work History
Education
Skills
References
Timeline
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Tanesha Martin

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
02.2016 - 01.2017
  • Managed over 50 customer calls per day
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Housekeeping Attendant

St. James Club
10.2022 - 08.2023
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Soldier

Antigua & Barbuda Defence Force
09.2020 - 07.2022
  • Secured and protected property, assets, and personnel.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Coached and mentored new recruits for motivated, high-performing teams.

Education

High School Diploma -

Clare Hall Secondary School
06.2014

Skills

  • Communication and leadership Skills
  • Customer service skills
  • Listening skills
  • Sales Expertise

References

Lovell Grant

(268) 770-5700


Ginel Browne

(268) 734-9677

Timeline

Housekeeping Attendant

St. James Club
10.2022 - 08.2023

Soldier

Antigua & Barbuda Defence Force
09.2020 - 07.2022

Customer Service Representative

Alorica
02.2016 - 01.2017

High School Diploma -

Clare Hall Secondary School

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Tanesha Martin